Senior Account Manager - IT
As a Senior Account Manager, you are responsible for managing and growing a portfolio of clients, with a strong focus on driving recurring revenue and delivering long-term value.
To lead client relationships across IT services, Cyber and Managed Services solutions, acting as a trusted advisor to align IT strategy with business objectives. The role combines commercial ownership with technical understanding, ensuring clients receive scalable, resilient, and cost-effective solutions
Key Responsibilities
- Manage and develop key client accounts, building strong, long-term partnerships
- Drive recurring revenue through contract renewals, upselling, and strategic account growth
- Lead client review meetings, presenting IT roadmaps, risk registers, and improvement plans
- Own the full sales cycle, from opportunity identification through to delivery
- Collaborate with technical teams to scope, design, and deliver infrastructure solutions
- Translate complex technical concepts into clear, business-focused outcomes
- Identify and execute cross-sell opportunities across Managed Services and Cyber Security
- Negotiate contracts and commercial terms to maximise value for both client and business
- Track pipeline, forecasts, and renewals using CRM systems
- Ensure smooth onboarding, project delivery, and ongoing service communication
Key Skills & Expertise
- Account growth and revenue generation
- Stakeholder management at all levels
- Commercial negotiation and contract management
- Solution selling and strategic planning
- Cross-functional collaboration with technical and service teams
At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.
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