Credit Controller

About the Role

We are looking for a proactive and detail-oriented Credit Controller to join a dynamic and fast-paced finance team. In this role, you will take ownership of a diverse customer portfolio, managing a high volume of accounts while building strong relationships with both internal teams and external clients.

This is a fantastic opportunity to work in a collaborative environment where your decision-making, negotiation skills, and ability to prioritise will directly impact the business.

What You'll Be Doing

Customer Account Management

• Oversee a portfolio of approximately 1,000-1,200 customers, managing accounts of varying values
• Proactively manage customer balances, ensuring timely collection of outstanding debts
• Maintain strong working relationships with customers to support prompt payment and query resolution

Credit Control & Collections

• Contact customers via phone, email, and workflow systems to ensure payments are received on time
• Investigate and resolve account queries to reduce payment delays
• Escalate overdue accounts when required, including liaising with legal representatives

Order & Risk Management

• Review and release held sales orders, balancing customer needs with credit risk
• Monitor accounts to ensure adherence to agreed credit limits and payment terms
• Assess creditworthiness for new and existing customers using financial reports and data

Analysis & Reporting

• Review credit reports and financial statements, identifying any potential risks
• Support decision-making by analysing account performance and financial data
• Maintain accurate system records across multiple platforms

Collaboration & Support

• Work closely with internal teams, including sales and branch colleagues, to resolve issues and improve collection outcomes
• Participate in branch visits where required to strengthen relationships and processes
• Contribute to team targets and deadlines in a high-volume environment

What We're Looking For

We are seeking someone who thrives in a fast-moving environment and enjoys managing multiple priorities while maintaining accuracy and attention to detail.

Key skills and experience include:

• Proven experience in credit control or collections
• Strong communication and relationship-building skills
• Confident negotiator with the ability to resolve issues effectively
• Excellent organisation and time management skills
• Analytical mindset with the ability to interpret financial information
• Comfortable working across multiple systems and platforms
• Resilient under pressure with a flexible, team-focused approach

Why Join?

• Competitive salary of up to £31,000
• Generous holiday allowance: 30 days + bank holidays
• Opportunity to manage your own portfolio and make an impact
• Supportive and collaborative team environment
• Exposure to a wide range of customers and financial scenarios