UK Head of New Patient Experience

3-Month FTC | £60,000 Pro Rata | Nottingham | Immediate Start
We are looking for an experienced UK Head of New Patient Experience to join a growing organisation on an initial 3-month fixed-term contract (potential for extension or perm).
This is an exciting opportunity to take ownership of an established contact centre team, providing hands-on leadership, support and direction during an important period for the business.
You will oversee a team of approximately 20 people, including 18 Contact Centre Agents and two Team Leaders, ensuring the smooth running of day-to-day operations while driving team engagement and performance.

The Role

• Provide visible, hands-on leadership to a team of approximately 20 people.
• Motivate, inspire and engage the team, creating a positive and supportive working culture.
• Support, develop and empower two Team Leaders.
• Oversee day-to-day contact centre operations, ensuring business continuity and consistent service delivery.
• Build strong relationships across the team, improving morale, engagement and performance.
• Provide guidance, coaching and support to help individuals reach their potential.
• Maintain high standards of customer experience and service delivery.
• Identify operational challenges and implement practical improvements where needed.

About You

• Proven experience leading and managing customer-facing or contact centre teams.
• A natural people person who enjoys motivating, developing and supporting others.
• Confident managing Team Leaders and larger frontline teams.
• Strong communication and relationship-building skills.
• A hands-on, approachable leadership style with the ability to build trust quickly.
• Comfortable stepping into a fast-paced environment and making an immediate impact.
• Able to provide stability, direction and support from day one.

Industry experience is flexible. We welcome applications from candidates with backgrounds in contact centres, customer service, retail, hospitality, financial services or wider operational environments.

The Opportunity

• initial 3-month fixed-term contract.
• Salary equivalent of £60,000 per annum (pro rata).
• Nottingham-based, with flexibility around office attendance.
• Immediate start preferred.

If you're an experienced people leader looking for your next opportunity and available at short notice, we'd love to hear from you.

At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.

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