Job Title: Senior Account Manager - Higher Education
Location: Remote/National Travel Required
Our client is a leading provider of technology solutions to Higher Education institutions across the UK. They are an award winning platform supports universities in the delivery of financial support to students and other beneficiaries. The platform saves universities time and effort, and delivers an enriched beneficiary experience, and is currently adopted by 39 UK HE providers.
Role Overview
To support our growth ambitions, we are seeking a dynamic and experienced Senior Account Manager to lead on growing the value of our existing client base. In addition to delivering growth and managing key client relationships, this role will include team leadership responsibilities, providing guidance, support, and strategic direction to a team of account managers (circa 6). Whilst the core focus of the role is to develop and grow existing accounts, there will be opportunity for business development in securing new accounts.
Key Responsibilities:
Account Management
- Formulate and implement an account management plan for existing clients to deliver annual plan revenue growth and targets.
- Develop and maintain strong, long-term relationships with key senior stakeholders across our HE partners institutions.
- Specifically building strong relationships and influencing Finance stakeholders at partner institutions.
- Serve as the escalated point of contact for HE accounts, ensuring client satisfaction and contract retention.
- Lead the process of delivering regular performance reviews and strategic planning meetings with clients.
- Influence clients to make greatest use of the platform services to deliver funding across the institution.
Strategic Growth
- Collaborate with internal teams (e.g. product, marketing, customer success) to align the offerings with client needs.
- Analyse market trends, customer feedback, and competitor activity to inform growth strategies.
- Work with leadership team to shape and implement national sales strategies for the HE sector.
Team Leadership
- Provide day-to-day support, coaching, and development for a team of account managers.
- Foster a collaborative and high-performing team culture focused on customer success and commercial outcomes.
- Support onboarding and training of new team members, sharing best practices and market insight.
- Ensure consistent standards of client engagement, reporting, and account planning across the team.
Revenue & Performance Management
- Achieve and exceed individual and team sales targets, growth KPIs, and client retention metrics.
- Ensure accurate CRM records are maintained, forecasting, and reporting on account and team performance.
- Drive operational efficiency and process improvements within the account management function.
Business Development
- Work with senior stakeholders across the business on product development and positioning to maximise adoption and usage
- Work with account managers and partner universities to develop new contacts at non-adopting universities and support conversion.
Qualifications & Experience
- Proven experience in senior account management or business development, ideally within the Higher Education, EdTech or Payment services.
- Demonstrated success in managing national client portfolios and delivering revenue growth and targets.
- Prior experience in a team leadership or mentoring role, with the ability to motivate and develop others.
- Strong commercial acumen with excellent negotiation, communication, and presentation skills.
- Ability to build trust and rapport with senior stakeholders in HE or related sectors. Experience of working with and influencing Finance stakeholders would be an advantage.
- Comfortable working remotely and traveling across the UK as required.
- Self-motivated, strategic thinker, and results-driven.
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