Sales Administrator

Location: Hybrid - 2 Days in Office | Crewe
Job Type: Full-Time | Permanent

The Opportunity

We are looking for a proactive and organised Sales Administrator to join a growing commercial team. This is an excellent opportunity for someone with strong administration and customer service skills who enjoys working in a fast-paced environment supporting both customers and internal sales teams.
The successful candidate will play a key role in ensuring the smooth running of the sales process, maintaining accurate customer records, processing orders and documentation, and providing exceptional support to customers throughout their journey.

Key Responsibilities

• Provide day-to-day administrative support to the Sales team.
• Process customer orders, documentation and sales requests accurately and efficiently.
• Maintain up-to-date customer records using the company's CRM system.
• Act as a key point of contact for customer enquiries via phone and email.
• Support the onboarding of new customers and ensure all required documentation is completed.
• Coordinate with internal departments to ensure customer requirements are met.
• Prepare reports and update internal trackers as required.
• Assist with quotations, sales administration and customer follow-up activities.
• Help organise customer meetings and maintain regular communication with key accounts.
• Ensure all customer information is accurate and compliant with company processes.
• Provide administrative support to other departments during busy periods where required.

Experience & Knowledge

• Previous experience in a Sales Administration, Customer Service, Sales Support or Account Support role.
• Experience working with both new and existing customers.
• Confident using CRM systems (Salesforce or similar experience beneficial).
• Strong administrative and organisational skills.
• Experience supporting a commercial or sales function.
• Previous experience working within a small or medium-sized business would be advantageous.
• Financial services experience is not required.

Skills

• Excellent communication and relationship-building skills.
• Highly organised with strong attention to detail.
• Confident using Microsoft Office, particularly Excel.
• Comfortable learning new systems and processes.
• Ability to prioritise multiple tasks and manage deadlines.
• Strong problem-solving skills.
• Positive, flexible and adaptable approach.
• Able to work independently whilst contributing to a collaborative team environment.

Personal Attributes

• Professional and customer-focused.
• A positive, proactive attitude.
• Strong team player with a willingness to support colleagues.
• Reliable, organised and dependable.
• Eager to learn and develop.
• Takes ownership of their work and consistently delivers high standards.

What's on Offer

• Hybrid working.
• Supportive and collaborative team environment.
• Ongoing training and development.
• Opportunity to grow within a successful and expanding business.
• Competitive salary and benefits package.

At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.

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