An exciting opportunity has arisen for an Operations Director to join a leading technology consultancy that specialises in delivering CRM and ERP solutions. This company is committed to providing exceptional service delivery and operational excellence, making it an ideal workplace for ambitious professionals looking to make a significant impact. The Operations Director will play a crucial role in leading service delivery, operational performance, and team leadership across core functions.
The Operations Director will oversee all aspects of the company's delivery functions, ensuring consistent, proactive, and commercially strong services to clients while building scalable operations to support ambitious growth.
It requires a strategic and commercially minded leader who can balance efficiency with innovation: driving operational excellence while identifying new service opportunities, especially in Managed Services, that strengthens value proposition and revenue streams.
The role is ideal for someone who thrives on commercial leadership, scaling operations in businesses of £25-50m+ turnover, and enabling teams to deliver excellence without being bogged down in the details of day-to-day delivery.
**Responsibilities Included**
- Act as a key member of the leadership team, shaping strategy, growth plans, and operational investment.
- Provide leadership to functional heads, setting strategic priorities, KPIs, and frameworks for each function.
- Elevate the Managed Service offering to ensure it is proactive, value-adding, and commercially sustainable.
- Monitor key delivery KPIs such as client satisfaction, utilisation, and profitability.
- Implement scalable frameworks and processes to support growth and ensure compliance across all teams.
**Skills and Attributes**
- Proven senior operational leadership experience in a consulting, professional services, or tech delivery environment.
- Strong commercial acumen with a track record of improving margin and scaling revenue.
- Excellent leadership and people development skills, with the ability to inspire through functional leaders.
- Familiarity with Microsoft Dynamics (BC/CRM) or similar ERP/CRM delivery environments is advantageous.
- Comfortable in a growth-stage business, strategically focused and adept at balancing operational quality with commercial pressure.
**Benefits**
- A pivotal leadership role shaping operational and commercial growth.
- Opportunity to design, scale, and innovate service delivery and managed services.
- Hybrid working model promoting a collaborative, purpose-driven culture.
- Competitive salary in the range plus benefits.
- A supportive environment that encourages talent development and cross-functional collaboration.
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