Operations Co-ordinator

COMPANY PROFILE

A client of mine is a leading independent provider of specialist transport solutions and IT relocation services. For over 40 years, their proactive, client-focused approach has established them as a trusted partner known for reliability, professionalism and technical expertise. They support a wide range of organisations from large corporates to small and medium businesses delivering everything from straightforward installations to complex multi‑asset relocation projects.

SCOPE OF ROLE

* Reporting to the Operations Director within a busy Traffic Operations department.
* Working closely with the Operations team to ensure smooth day‑to‑day office functions.
* Key tasks include managing several accounts, handling calls and emails, word processing, creating spreadsheets and general administrative duties.
* Strong grammar, attention to detail and excellent IT skills are essential.
* Training and development opportunities provided for the right candidate.

Responsibilities include:
* Customer service for key accounts.
* Responding to emails, calls and quote requests.
* Producing POD paperwork.
* Data entry and maintaining the CMS.
* Arranging site visits and checking RAMS reports for accuracy.
* Logging completed jobs for invoicing and requesting POs where required.
* Maintaining driver hours and vehicle service records.
* Updating company records and files.
* Ad hoc administrative duties.

THE CANDIDATE

Personal Specification:
* Excellent English and grammar.
* Strong organisational skills and ability to meet deadlines.
* Professional email and telephone manner.
* Confident using MS Outlook, Excel and Word.
* Financial / accounting experience desirable.
* Willingness to handle varied tasks in a small business environment.
* Able to work independently, take direction and manage time effectively.
* Keen to work in a busy office environment as part of a team.
* CRM experience preferable but not essential (full training provided).
* High attention to detail and methodical working style.
* Strong team player with good communication across office, drivers and warehouse staff.
* Flexible, adaptable and able to handle last‑minute changes.
* Proactive, motivated and calm under pressure.
* Able to maintain strict confidentiality.

SUMMARY

This is a great opportunity to join a small but dynamic team in a fast‑paced environment. For candidates who are eager to learn and grow, there is strong potential for progression within the company.