Our client is expanding their IT Service Desk and looking for an enthusiastic, customer focused IT Service Desk Engineer to deliver first class support to users across the business. You'll work across a wide range of technologies, act as an escalation point for trickier issues, and help shape the processes that keep IT services running at their best.
Responsibilities
- Providing Level 2 support across hardware, software, and account issues
- Troubleshooting Windows 10/11 devices, laptops, desktops, mobile devices, printers, and POS systems
- Managing tickets via ManageEngine/ServiceDesk Plus and keeping on top of SLAs
- Handling user account and access administration (AD, M365, Exchange, Intune)
- Supporting onboarding/offboarding and ensuring users have the tools they need
- Acting as a trusted point of escalation for complex incidents
- Working closely with Infrastructure and vendor teams to drive swift resolution
- Spotting recurring issues and contributing ideas to improve the service desk
- Delivering exceptional support to all users, including executive stakeholders
Experience
- Experience working on an IT Service Desk or in a technical support role
- Strong troubleshooting skills across Windows 10/11 environments
- Good knowledge of O365, Active Directory, Exchange and Intune
- Solid ticket management experience in an SLA-driven environment
- Customer-first mindset and excellent communication skills
- Curious, proactive, and keen to learn - someone who takes real ownership
- ITIL awareness or certification (desirable)
- Experience supporting hardware, printers, mobile devices and basic networking
Why join us?
- A collaborative, supportive IT team that wants you to grow
- Exposure to a broad tech stack with real opportunities to develop
- A role where your ideas are welcomed, and your impact is visible
- Hybrid working for a balanced lifestyle
- Competitive Day Rate
If you have the experience, we are looking for and would like to know more please send your CV
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