General Manager

General Manager

Location: Crewe
Salary: Up to £66,000 + Benefits
Hours: 37.5 per week

The Opportunity

An exciting opportunity has arisen for an experienced General Manager to lead a high-volume distribution operation supporting both retail and eCommerce channels. Reporting to the Group Supply Chain Director, this role holds full responsibility for the operational, financial, and people performance of a large-scale distribution centre.

This position requires a commercially astute and energetic leader who thrives in a fast-paced environment, can drive operational excellence, and has the ambition to challenge the status quo. The successful candidate will play a key role in shaping future operational strategies while creating a culture focused on safety, engagement, continuous improvement, and service excellence.

Key Responsibilities

Operational Leadership

• Provide strategic and operational leadership across a 200,000 sq. ft. distribution centre, overseeing warehouse, transport, fleet, and trunking activities.
• Create and deliver operational plans covering volume forecasts, labour requirements, service performance, and site efficiency.
• Champion Health & Safety standards, ensuring a safe and compliant working environment for all colleagues.
• Drive continuous improvement initiatives through effective use of operational data, analytics, and performance metrics.
• Lead projects focused on operational efficiencies, including warehouse layout optimisation, process improvements, and productivity enhancements.
• Contribute to the development of future site capabilities and wider transport network improvements.

Commercial & Financial Management

• Take ownership of the site P&L, budgets, overheads, and cost performance.
• Identify and implement opportunities to improve productivity and reduce operating costs.
• Balance commercial objectives with exceptional customer service standards.
• Establish and maintain robust operational controls to deliver high levels of accuracy, quality, and service performance.

People Leadership

• Lead, coach, and develop a large operational leadership team and wider workforce.
• Build a high-performance culture centred around accountability, engagement, and recognition.
• Strengthen organisational capability through talent development, succession planning, and leadership coaching.
• Foster an inclusive and collaborative working environment that values wellbeing, communication, and diversity of thought.
• Build strong working relationships with key internal stakeholders across the wider business.

About You

To be successful in this role, you will demonstrate:

• A valid CPC qualification (essential).
• Significant General Manager or senior site leadership experience within logistics, transport, warehousing, retail, FMCG, eCommerce, or distribution environments.
• Strong transport and warehouse operational expertise.
• Proven experience managing large, complex operations and leading sizeable teams.
• Strong commercial acumen with experience managing budgets, P&L performance, and operational costs.
• Experience using Warehouse Management Systems (WMS) and operational data to drive decision-making.
• Excellent project management skills and a track record of delivering operational change and continuous improvement.
• Outstanding leadership and communication skills, with the ability to engage and influence teams at all levels.
• A resilient, hands-on approach combined with strong analytical and problem-solving capability.
• A passion for developing people and creating a culture of high performance.

What's on Offer

• Salary up to £66,000 depending on experience
• Competitive pension scheme
• Generous holiday allowance, including an additional wellbeing day
• Ongoing training and development opportunities
• Apprenticeship and career progression programmes
• Wellbeing support, including access to mental health resources
• Employee discount scheme and benefits platform
• Cycle to Work scheme
• Long service and recognition awards
• Referral bonus scheme
• Regular company and team events
• Free on-site parking
• Subsidised canteen

This is an excellent opportunity for a driven operational leader who enjoys leading from the front, developing people, and delivering meaningful change within a busy and evolving logistics environment.