We are recruiting for a Digital Workplace Engineer for our client based in Worcestershire. You will play a key role in delivering a modern digital experience for over 3,000 users across the UK.
The Role
You'll operate as a Digital Workplace Engineer, taking ownership of escalated issues while contributing to continuous improvement across the digital workplace environment.
Key Responsibilities
- Manage and resolve incidents and service requests via ITSM tools (e.g. Hornbill)
- Prioritise and triage tickets based on business impact
- Provide 2nd line support for hardware, software and application issues
- Monitor systems and maintain endpoint security (AV, patching, compliance)
- Identify and remediate devices missing critical Windows updates
- Administer Active Directory (users, groups, GPOs)
- Support and manage endpoint technologies:
- Windows 10/11 builds
- Intune & Autopilot
- Mobile device management (iOS/Android, MobileIron)
- Deployment tools (e.g. PDQ, MDT)
- Perform basic network troubleshooting (TCP/IP, LAN/WAN)
- Assist with patching and maintaining network infrastructure
- Contribute to small-scale projects and continuous improvement initiatives
Experience Required
Technical Skills
- Strong experience with Windows 10/11 and Microsoft 365
- Hands-on with Intune, Autopilot, and endpoint management
- Experience with Active Directory & Group Policy
- Understanding of ITSM / ITIL environments
- Basic networking knowledge (TCP/IP, LAN/WAN)
- Mobile device support (iOS/Android)
Experience & Attributes
- Proven 2nd line support experience in a busy environment
- Strong troubleshooting and problem solving ability
- Comfortable working across both desk side and remote support
- Ability to manage workload and prioritise effectively
- Confident communicator with strong stakeholder engagement skills
- Proactive mindset with a desire to learn and improve
Why Join?
- Be part of a large-scale, modern digital workplace environment (3,000+ users)
- Exposure to enterprise Microsoft technologies and security tooling
- Opportunity to contribute to projects and transformation initiatives
- Collaborative, forward-thinking IT function
- Clear opportunity to develop and progress technically
At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.
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