Customer Retention Manager
An exciting opportunity has arisen for an experienced Customer Retention Manager to join a well-established and growing organisation. This role is ideal for a confident, customer-focused professional who is passionate about delivering excellent service while driving business growth through retention strategies.
You will lead a Retention and Relationship Management Team, ensuring retention targets are met and profitable client relationships are maintained.
About the Role
- Lead and motivate a team focused on client retention and relationship management
- Ensure operational excellence across the function
- Develop and implement strategies to meet retention targets and protect market share
- Build strong client relationships, ensuring a first-class customer experience
- Work across multiple distribution channels, adapting approaches where needed
About You
Knowledge & Experience (required):
- Proven experience managing a B2B account management or retention team
- Strong track record in delivering operational excellence
- Experience motivating and developing teams
- Ability to prioritise and make effective decisions
Desirable:
- Experience in regulated markets
- Knowledge of health insurance or employee benefits
- B2B experience across direct and intermediary channels
Skills & Personal Qualities:
- Target-driven with strong analytical and numeracy skills
- Excellent leadership, communication, and influencing skills
- Strong relationship-building and empathy
- Resilient, organised, and able to think critically
- Open to continuous improvement and new approaches
- Professional, credible, and leads with integrity
At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.
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