Job Title: Credit Controller
Location: Birmingham- Hybrid
Salary: £30,000 per annum plus monthly bonus
Hours: 35 hours per week
Role Responsibilities
- Managing a portfolio of 180-220 customer accounts, ensuring timely collection of outstanding invoices, with total debt values ranging from £400k to £550k.
- Monitoring aged debt reports and proactively following up on overdue balances.
- Contacting customers via phone and email to resolve payment issues and secure payment commitments.
- Investigating and resolving invoice queries in collaboration with internal teams.
- Maintaining accurate and up-to-date records of all communications and account activity.
- Allocating incoming payments and reconciling customer accounts.
- Preparing regular debtor reports and providing updates to management on collection performance.
- Supporting the month-end process, including reporting on aged receivables and bad debt provisions.
- Building and maintaining strong customer relationships to improve payment behaviour.
- Identifying and escalating high-risk accounts or potential bad debts.
- Collaborating with sales and operations teams to resolve disputes and improve cash collection.
Essential Skills, Knowledge & Experience
- Previous experience in a Credit Control or Accounts Receivable role (10+ years' experience).
- Strong understanding of accounts receivable processes and debt collection practices.
- Proven experience managing aged debt and working toward collection targets.
- Standard proficiency in MS Excel, with experience using accounting/ERP systems and CRM platforms.
- Excellent written and verbal communication skills, with a confident and professional telephone manner.
- Ability to handle difficult conversations, negotiate payment solutions effectively, and resolve disputes.
- Strong organisational skills, with the ability to manage multiple accounts and competing deadlines.
- Strong reading comprehension skills, including court bundles and letters of instruction, with logical deduction capability and the ability to deal with sensitive information while avoiding vicariousness.
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