Business Analyst - Contract
Remote with some UK wide travel
MSP experience needed
We're working with a growing, technology-led organisation seeking an experienced Business Analyst to support a key Halo PSA implementation and wider business transformation programme.
This role will be central to understanding current operations, identifying improvements, and aligning business processes with best-practice frameworks. Following the initial project, you will continue to support ongoing improvement initiatives across the business.
The Role
- Map and document current business processes across service delivery, operations, sales, and finance
- Conduct gap analysis against Halo PSA best-practice workflows
- Work closely with stakeholders to align business requirements with the implementation roadmap
- Define and document future-state processes and workflows
- Support data migration activities, ensuring accuracy and readiness for go-live
- Capture and validate user requirements and acceptance criteria
- Collaborate with internal teams and vendors during configuration, testing, and training
- Support change management and user adoption post-implementation
- Contribute to ongoing process improvement and transformation initiatives
Requirements
- Proven experience as a Business Analyst within an MSP or similar technology-driven environment
- Strong understanding of ITSM and PSA processes (Service Desk, Projects, Finance, CRM, Asset Management)
- Experience with Halo PSA or similar tools such as ConnectWise, Autotask, or ServiceNow
- Strong analytical, documentation, and communication skills
- Experience facilitating workshops and gathering requirements
- Ability to manage stakeholders and work across multiple teams
- Experience supporting system implementations or transformation projects
- Highly organised with strong attention to detail
Please apply asap if interested - GleeIT
At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.
By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
