Billing & Accounts Receivable Analyst

About the Role

We're looking for a Billing & Accounts Receivable Analyst to take ownership of the end-to-end revenue collection lifecycle, ensuring customers are billed accurately, payments are collected efficiently, and billing processes continue to scale with the business.

This role combines operational billing, accounts receivable, revenue assurance, credit management, and process improvement. You'll play a key role in maintaining robust financial controls while driving automation and efficiency across the order-to-cash process.

A major focus of the role will be supporting our billing transformation programme. Over the next 12 months, we plan to consolidate three legacy billing platforms into a single cloud-based solution. You'll be heavily involved in shaping requirements, validating data, improving processes, and ensuring a successful migration.

Key Responsibilities

Revenue & Billing Operations

• Manage the end-to-end monthly billing cycle, ensuring invoices are accurate, timely, and aligned to contractual agreements.
• Validate customer data, service usage, pricing schedules, and billing configurations prior to invoice generation.
• Maintain billing records and ensure changes to customer accounts are accurately reflected within billing systems.
• Investigate and resolve billing exceptions, disputes, and discrepancies, working closely with customers and internal stakeholders.
• Identify opportunities to streamline billing activities through improved processes and automation.
• Support revenue assurance activities by identifying billing gaps, anomalies, and potential revenue leakage.

Accounts Receivable & Collections

• Manage customer accounts to ensure timely payment of invoices and healthy debtor balances.
• Monitor aged debt and proactively manage collection activities across the customer portfolio.
• Administer Direct Debit collections, payment processing, and cash allocation activities.
• Investigate payment disputes and coordinate resolutions with customers and internal teams.
• Establish appropriate credit limits and undertake customer credit assessments.
• Agree payment arrangements where required whilst balancing customer relationships and commercial risk.
• Escalate high-risk accounts and support recovery actions when necessary.

Reporting & Financial Control

• Produce and maintain accounts receivable, cash collection, and debtor performance reporting.
• Track and report key metrics including:
  • Days Sales Outstanding (DSO)
  • Collection effectiveness
  • Aged debt
  • Cash collection performance
  • Billing accuracy
• Analyse customer payment behaviour and recommend actions to improve cash flow and reduce risk.
• Support month-end close activities, including accrued income, bad debt provisions, reconciliations, and audit requirements.
• Ensure financial records remain accurate and compliant with internal controls.

Billing Transformation & Continuous Improvement

• Support the migration from multiple legacy billing platforms to a modern cloud-based billing solution.
• Assist with data validation, testing, process mapping, and user acceptance testing activities.
• Identify manual processes and implement automation opportunities where appropriate.
• Contribute to system enhancements and process improvement initiatives across the wider finance function.
• Develop and maintain documentation, procedures, and operating standards.