UX Researcher

The Role

If you're passionate about learning from customers and communicating evidence-based insights in a commercial organisation, then this UX Researcher role could be for you.

To be successful with your application you will need to be skilled in applying a wide range of user research methods, an expert at involving others in your research process, and a passionate champion for making customer needs and behaviour central to a team's decision-making. As part of your role, you'll be given the unique opportunity to research the customer experience across various digital platforms

What will you do

As the UX Researcher you will:

• Ensure the voice of the customer and their needs are embedded in the development of the end-to-end experience, in all digital platforms.
• Work across product teams and collaborate with UX Product Owners, UX/UI Designers, Developers, and other key stakeholders
• Plan research, generate hypotheses, recruit targeted participants, create discussion guides and run research sessions to capture customer insights based on the goals and objectives of the projects you work on.
• Be flexible and effective in the way that you analyse and communicate your findings

You will need to demonstrate:

• An understanding of UX research theory, including how to work with qualitative, quantitative data.
• Experience in designing a usability study and using industry level usability software
• Promoting user centred design principles and best practice across the organisation
• Experience running studies in a formal lab, an informal lab and remote.
• Experience in e-commerce research

Client offers a hybrid working pattern.

For more information, please click APPLY or contact Rich Maltby on rich

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