UX Researcher

The Role

If you're passionate about learning from customers and communicating evidence-based insights in a commercial organisation, then this UX Researcher role could be for you.

To be successful with your application you will need to be skilled in applying a wide range of user research methods, an expert at involving others in your research process, and a passionate champion for making customer needs and behaviour central to a team's decision-making. As part of your role, you'll be given the unique opportunity to research the customer experience across various digital platforms

What will you do

As the UX Researcher you will:

Ensure the voice of the customer and their needs are embedded in the development of the end-to-end experience, in all digital platforms.
Work across product teams and collaborate with UX Product Owners, UX/UI Designers, Developers, and other key stakeholders
Plan research, generate hypotheses, recruit targeted participants, create discussion guides and run research sessions to capture customer insights based on the goals and objectives of the projects you work on.
Be flexible and effective in the way that you analyse and communicate your findings

You will need to demonstrate:

An understanding of UX research theory, including how to work with qualitative, quantitative data.
Experience in designing a usability study and using industry level usability software
Promoting user centred design principles and best practice across the organisation
Experience running studies in a formal lab, an informal lab and remote.
Experience in e-commerce research

Client offers a hybrid working pattern.

For more information, please click APPLY or contact Rich Maltby on rich

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