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Transport Administrator

Transport Administrator

  • Location

    Birmingham, West Midlands

  • Sector:

    Office Support

  • Job type:

    Temporary

  • Salary:

    £10.00 - £11.00 per hour

  • Contact:

    Mia Wright

  • Contact email:

    miawright@workwithglee.com

  • Job ref:

    30563_1662549227

  • Published:

    3 months ago

  • Expiry date:

    2022-09-11

  • Startdate:

    ASAP

  • Consultant:

    #

Transport Administrator

Temporary Ongoing Position

£11.00 an hour

Birmingham City Centre Based

I am pleased to be recruiting a temporary position to join a fast paced organisation, based in their brand new offices in the heart of Birmingham.

During this role you will be delivering outstanding customer service whilst handling all customer queries and concerns and keeping the customer's needs in mind at all time. This role will be based in offices full-time.

The Role:

  • You will be working within a supportive team in one of the client`s customer service centres where you'll have direct interaction with customers over the phone and via email
  • Applying your customer service expertise when dealing with and referring customer's queries and complaints as well as liaising with clients with new and existing quotes
  • Assisting customers with any issues or queries they may have
  • Building strong customer relationships and rapports by using impeccable communication skills
  • Maintaining a detailed knowledge of the service offerings
  • Identifying any possible complaints, resolving them as swiftly as possible or raising more complex matters to our specialist teams

Desirable Candidate:

  • A Customer Service background is ideal (logistics, transport, retail etc)
  • Data Entry/Administration experience
  • Comfortable dealing with customers, both over the phone and via email
  • Ability to build relationships in a fast-paced, challenging environment
  • Patience
  • Good Listening skills
  • Remaining calm under pressure
  • Hard working to achieve quality results (answering a high level of calls, etc)

Job Offer:

  • Temporary Ongoing
  • Full time hours (Monday to Friday)
  • Birmingham City Centre office based
  • £11.00 an hour

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