Exciting opportunity for established organisation near the Birmingham Business Park for a Tenancy Agreement Coordinator. The role is initially a long term interim position.

Job Purpose:

To take ownership of the Change of Tenancy Process from start to finish
Develop a collaborative working relationship with Operations, so that the needs of all departments are balanced, to the benefit of the Business as a whole.
To ensure compliance with Code of Practice

Main Responsibilities:

To track Changes of Tenancy
To process application forms and perform credit checks
To assist BDM's in recruitment process
To obtain the necessary approvals for the new agreements and changes to existing agreements
To ensure paperwork received is compliant with the company Code of Practice
To manage to Notice of Change and Change of Tenancy notifications to both internal and external stakeholders
To maintain relevant checklists and issue relevant information required within bundles to ensure Code compliance
To produce Statutory Declarations, Tenancy/Operator Agreements and Side Letters To produce Departure Statement for exiting Partners, considering all financial aspects including deposits, floats, dilapidation's, stock, fixtures and fittings and any other additional charges.
To finalise departure payments ensuring all relevant charges have been applied
To produce Entry Statement for new Partners in the South on both L&T and managed sites, considering all financial aspects including rent, deposit, stock, fixtures and fittings and any other additional charges
To issue relevant documentation for any changes to agreements, including rent changes, price band changes, tie status changes, MPO, Commission, rent reviews, deposits/floats/F&F and Deeds of Variation

Essential Experience

Experience of difficult customers
Excellent time management and organisation skills
Strong customer service

Personal Attributes:

Flexible and reliable
Fair, supportive and positive
Resilient and calm with the ability to cope under pressure
Confident and enthusiastic
Professional
Approachable

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