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Social Media Community Manager Lead

  • Location

    Birmingham, West Midlands

  • Sector:

    Marketing and Digital

  • Job type:

    Permanent

  • Salary:

    Up to £33000.00 per annum

  • Contact:

    Beth Jones

  • Contact email:

    BethJones@workwithglee.com

  • Job ref:

    BBBH24284_1625126868

  • Published:

    23 days ago

  • Consultant:

    Beth Jones

Community Manager Lead

Midlands

Up to £33,000

Are you an expert with Social Media? Do you have experience with Community Management?

Currently working with a well-known Midlands based agency work have an array of credible clients to their name. As a Community Manager Lead, you will be responsible for managing the social media community for a large Global Client. You will need to engage with the customers via social media & maintain existing relationships - Response time is key!

The Role

  • Operate, manage and respond on all social media community platforms for all markets.
  • Seek out and flag opportunities to engage.
  • Facilitate in getting technical questions answered.
  • Create a Community Management playbook for the community management team to follow.
  • Help grow and build the Clients community in all European markets.
  • Engaging with fans and followers to build relationships with the community and encourage engagement
  • Increase response times across all European markets.
  • Become a brand evangelist, maintaining a deep understanding of your client and its audiences.
  • Monitor and report on response times, community sentiment and engagement, liaising with the Client Community Management team and feeding back to the Social Director.

The Candidate

  • Demonstrable work experience in a marketing environment in a similar role.
  • Thorough knowledge of Social Media platforms.
  • Strong organisational and campaign-planning skills.
  • Excellent communication skills with a keen eye for detail.
  • Prior and relevant experience of community management or social media communications.
  • Experience in using Social Media listening tools, as well as Social publishing and analytics tools.
  • Experience working with multiple stakeholders at various levels and in different locales.
  • Fluent in English
  • Additional European language/s a plus

Apply now!

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