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Service Support Administrator

  • Location

    Solihull, West Midlands

  • Sector:

    Office Support

  • Job type:

    Contract

  • Salary:

    £18000.00 - £20000.00 per annum

  • Contact:

    Jane Spearman

  • Contact email:

    janespearman@workwithglee.com

  • Job ref:

    BBBH24938_1629367316

  • Published:

    30 days ago

  • Duration:

    12 Months

  • Consultant:

    Jane Spearman

Do you have a wealth of Customer Service experience and truly understand the value that brings to a business? Are you innovative in your approach, with the desire to progress? If so, Gleeson Recruitment Group are working with a global business based in Solihull, who are seeking a Service Support Administrator. This role is a 12 month Fixed Term Contract, and you will be required to work within their offices up to 2 days per week.

Responsibilities:

  • Develop strong internal and external working relationships, to deliver a high-quality service within both Sales & Operations Teams
  • Act as the first point of contact for all client requests and queries, liaising with various internal departments to resolve any issues as they arise
  • Complete all necessary documentation, using CRM systems, to ensure a smooth client experience

About You:

  • Previous experience within a customer service administrative role
  • Ability to build fruitful relationships with internal colleagues and external clients
  • Have a good foresight - a knack for heading off issues before they arise!
  • Resilient in approach & forward-thinking
  • Strong knowledge of procurement & cloud-based systems
  • Results-orientated & analytical

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