Service Now Consultant

Service Now Consultant

  • Location


  • Sector:


  • Job type:


  • Salary:

    £35000.00 - £55000.00 per annum

  • Contact:

    Taygen Ford

  • Contact email:


  • Job ref:


  • Published:

    3 months ago

  • Expiry date:


  • Consultant:


Glesson Recruitment are working alongside an implementation partner who are searching for a ServiceNow Technical Consultant to join their expanding well established team. You will be responsible for the successful delivery of clients' ServiceNow needs in a consulting environment. We are looking for someone with a track record of going above and beyond client expectations - someone with a passion for delivering the transformation that ServiceNow enables.

What will you be responsible for?

  • Leading workshops for clients to capture the requirements for business and acceptance criteria.
  • Develop integration components (SSO, LDAP, etc).
  • Configuring applications of UI and Workflow.
  • Developing client-specific reporting.
  • Preparing client-facing and internal technical deliverables.
  • Identifying opportunities to provide additional value to clients and work with the engagement and client account managers to progress.
  • Driving the continuous improvement of the implementation methodology and service offerings based on client experiences.
  • Mentoring other team members in best-practice implementation methodology, solution design, and ServiceNow configuration.

What Skills and Experience do we need you to have?

  • Knowledge of disciplined software release build/deploy processes; SIM experience preferred.
  • Knowledge of technical components such as LDAP, VPN, SSL, etc.
  • Experience with web technologies (XML, HTML, JavaScript, Web Services, etc) and of working in a SaaS environment.
  • Experience integrating with internal and external applications and systems.
  • Demonstrable analytical and problem-solving skills.
  • Effective communicator, comfortable dealing with people at all levels within the client organisation.
  • Demonstrable ability to influence and consult (providing options with pros, cons and risks) around technical decisions during project delivery.
  • Ability to mentor, and impart best practice to, novice staff in development and release management relative to the ServiceNow platform.
  • Disclosure Scotland (DS) or equivalent certificate essential, SC clearance preferred.

Preferred Qualifications & Experience

  • ITIL Foundation certification.
  • ServiceNow System Administrator certification.
  • ServiceNow ITSM Implementation Specialist certification.
  • Other IT-related certifications or qualifications.
  • Knowledge of JavaScript, HTML, CSS and good web design practices.
  • Experience of Agile/SCRUM.

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