Service Desk Manager

Service Desk Manager

  • Location

    West Midlands, England

  • Sector:


  • Job type:


  • Salary:

    £55000.00 - £60500.00 per annum

  • Contact:

    Taygen Ford

  • Contact email:


  • Job ref:


  • Published:

    8 months ago

  • Expiry date:


  • Consultant:


Service Desk Manager - £55k-£60,500 - Hybrid (Office once a week or fortnight but can be flexible. Depends on business need)

Gleeson Recruitment are working alongside a national leading software development company who have a fantastic opportunity for a Service Desk Manager who will be leading a team with a prime objective to provide end-user support to staff and customers and to maintain the availability of IT systems.

The key objective is to ensure that the underlying infrastructure is suitably administered, and monitoring remains optimal, as the teams will interact with a diverse internal and external client base of varying technical knowledge.

You will need:

  • Proven knowledge of ITIL framework
  • Experience of leading and providing first-line or second-line support within a Service Desk or NOC environment
  • Experience and understanding of Internet applications, web sites and technologies
  • Knowledge and experience of Active Directory and the use of remote desktop tools
  • Proven knowledge of network troubleshooting and TCP/IP networking (IP, DNS, routing etc)
  • Proven experience with Windows Client OS (10/11)
  • Good understanding of Microsoft 365 services and application software including Microsoft Office (Word, Excel, and Outlook etc.

  • Previous staff management of diverse technical team(s)
  • Commercial infrastructure management and support experience of enterprise deployments
  • Adept at making and upholding decisions based upon long term strategies and principles
  • Handling multiple, varied workloads to tight deadlines with proven task and resource management skills
  • Excellent communicator with positive 'can-do' attitude
  • Ability to manage multiple tasks simultaneously in a busy environment; calm under pressure
  • Methodical and disciplined in approach to tasks, able to deliver to agreed timescales

If interested please apply below!

Glee IT

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