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Service Desk Manager

Service Desk Manager

  • Location

    Towcester, Northamptonshire

  • Sector:

    IT

  • Job type:

    Contract

  • Salary:

    £425 - £525 per day

  • Contact:

    Taygen Ford

  • Contact email:

    taygenford@workwithglee.com

  • Job ref:

    30475_1661938359

  • Published:

    3 months ago

  • Duration:

    6 Months

  • Expiry date:

    2022-10-12

  • Startdate:

    ASAP

  • Consultant:

    #

Service Desk Manager - 6 Month Contract - 5 Days a week in South Northamptonshire
£300pd - £375pd Outside IR35 (£425pd - £525pd Inside IR35) (With a view to join Perm at completion £45k-£50k)


Gleeson Recruitment have a fantastic opportunity working alongside a world renowned, historic business who have a fantastic opportunity for an experienced Service Desk Manager to lead a team of support engineers providing desktop and infrastructure support. The role is part of a growing IT team based near Towcester and Silverstone and will require an onsite presence 5 days a week. This is an initial 6 Month contract however, the client is enthusiastic in taking on a permanent member of staff by completion of the contract, but in the meantime, the team need processes and behaviours ramping up.

You will need:

  • Proven experience (5 years) working in a Service Desk role, with management responsibility for a team of first and second line support analysts.
  • Experience in designing, coordinating and leading appropriate service review meetings to review performance, address issues and plan future service developments.
  • Strong knowledge of the Microsoft 365 stack, including Intune and Azure further to experience of working with Active Directory, Exchange, Jira Service Management and Windows Server.
  • Proven knowledge of ITIL framework, experience of implementing ITIL service management and ITSM tools, concepts and processes
  • Strong technical knowledge of network, server and client operating systems.
  • Experience with automated monitoring processes and incident management tools
  • Broad understanding of PCs, laptops and remote working techniques/devices (mobile/VDI etc)
  • Demonstrated ability to develop and execute a strategic staffing plan that ensures the right people are in the right roles at the right time, and employees are highly engaged and satisfied
  • Comfortable and capable of compiling effective technical documentation and instructions
  • Excellent in Incident, Major Incident and Problem Management.
  • Strong experience acting as an escalation and resolution point for major service-related matters, negotiating and managing conflict as necessary with 3rd parties, stakeholders and clients.
  • Experience in driving and managing Continuous Improvement of Service plans.
  • Strong ability to influence and build working relationships with clients, peers and internal stakeholders.


If interested please apply below!

Glee IT

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