Service Desk Manager

Service Desk Manager

  • Location

    Burton-On-Trent, Staffordshire

  • Sector:


  • Job type:


  • Salary:

    £45000.00 - £50000.00 per annum + 10% Bonus

  • Contact:

    Taygen Ford

  • Contact email:


  • Job ref:


  • Published:

    about 2 months ago

  • Expiry date:


  • Startdate:


  • Consultant:


Service Desk Manager - £45k-£50k - Hybrid (Office 3 times a week) Burton On Trent

Gleeson Recruitment are working alongside a fantastic industry leading client who have a unique opportunity for a Service Desk Manager who will be leading a small, rapidly growing team with a prime objective of building and transforming the IT Service Desk.

The Successful candidate will ideally have most of the below:

  • Proven knowledge of ITIL framework
  • Experience of leading and providing first-line or second-line support within a Service Desk or NOC environment
  • Experience and understanding of Internet applications, web sites and technologies
  • Knowledge and experience of Active Directory and the use of remote desktop tools
  • Proven knowledge of network troubleshooting and TCP/IP networking (IP, DNS, routing etc)
  • Experience with automated monitoring processes and incident management tools
  • Knowledge and experience of enterprise infrastructure such as servers, storage etc.
  • Broad understanding of PCs, laptops and remote working techniques/devices (mobile/Citrix etc)
  • Proven experience with Windows Client OS (10/11)
  • Knowledge of telephony solutions
  • Good understanding of Microsoft 365 services and application software including Microsoft Office (Word, Excel, and Outlook etc)
  • Knowledge of Linux and Windows server platforms and associated application environments
  • Knowledge of cloud based IaaS, PaaS and SaaS platforms (i.e. Azure, Salesforce etc.)
  • Familiarity with SQL (Microsoft / MySQL)

If interested please apply below!

Glee IT

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