Service Desk Analyst

  • Location

    Burton-On-Trent, Staffordshire

  • Sector:


  • Job type:


  • Salary:

    £24000.00 - £28000.00 per annum

  • Contact:

    Taygen Ford

  • Contact email:


  • Job ref:


  • Published:

    20 days ago

  • Consultant:

    Taygen Ford

Service Desk Analyst - £24,000-£28,000 - Burton-On-Trent (On Site)
Gleeson Recruitment are working alongside a well established, leading National company based in Burton-On-Trent who are looking to secure a confident Service Desk Analyst to join their fantastic team on a full time basis.

This is an excellent opportunity to use and build on your current IT skills. As an IT Service Desk Analyst you will provide first line application support to the internal and external customers. More than experience, our client are looking for enthusiastic IT professionals with a passion for the industry that see this as not just a role but an opportunity for a great career.
The team have some great bonuses and benefits associated with the business and are openly ready to share this world with any successful new additions to the company!

Ideal requirements:

  • Knowledge of computer hardware & software including desktops, laptops, and printers, Win 10 & Active Directory highly desirable
  • Experience of supporting products such as (or similar to) Mimecast, Airwatch, Cisco AnyConnect, Office365 and Ring Central desirable
  • Experience of using and supporting BPM/workflow-based systems desirable
  • Experience of Microsoft NAV and providing support & training business users is desirable
  • Other desirable areas of experience to include but not limited to; creation and management of access, client installations, reporting as well as systems maintenance
  • Highly self-motivated and directed with a drive to make effective use of all personal and team time (especially during short periods of inactivity)
  • Awareness and understanding of Modern IT Security best practices & Tools such as McAfee, Darktrace and Zabbix
  • Experience of working in an IT Support Team or Customer Service environment is highly desirable

If interested, please apply below!


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