Senior Helpdesk/Desktop Support

Salary - £35,000 - £45,000
Work Type - Permanent
Location - Reading

Incredible opportunity for an outgoing and proactive IT Support Engineer to join a global company. We are looking for a dedicated and enthusiastic 1st/2nd line support engineer who has worked in a stand-alone support role or in a small team.

The ideal candidate will have experience working in different environments with a broad technical knowledge of hardware support as, you will solely be responsible for all IT support on site including; conference phones, printers, routers etc.

Your day to day tasks will involve:

• Providing 1st/2nd line Support to the UK.
• Following up with more complex tasks and escalating them to a higher level of technical support.
• Floor walking and monitoring shop to find issues that have not been flagged.
• Hardware/Software Desktop Support.
• Supporting mobile phones, laptops, tablets.

Required Background:

• Be proficient with Office 365 and windows 10.
• Previous experience in a stand-alone or small team.
• Have an outgoing, proactive, and enthusiastic personality.
• Experience with Mac/Linux/VOIP systems.
• Proficient with Administering Active Directory

Desirable Background:

• MCSA/E Certified
• CCNA/P Certified
• AWS Certified
• Experience with Mac
• Experience with Linux
• Experience with VOIP phone systems (Cisco, Avaya, 3CX)
• Networking Experience (Switching and Routing)

If you are interested in the position and believe that you have the desired experience, then please apply here.
Windows 7/10, Office 365, office 2016, JDE, VoIP, 2nd line, second line, Active Directory, DNS.

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