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Senior Desktop Specialist

  • Location

    Reading, Berkshire

  • Sector:

    IT

  • Job type:

    Permanent

  • Salary:

    £35000.00 - £45000.00 per annum

  • Contact:

    Luka Rnic

  • Contact email:

    LukaRnic@workwithglee.com

  • Job ref:

    BBBH17840_1573816321

  • Published:

    21 days ago

  • Startdate:

    ASAP

  • Consultant:

    Luka Rnic


Senior Helpdesk/Desktop Support

Salary - £35,000 - £45,000
Work Type - Permanent
Location - Reading

Incredible opportunity for an outgoing and proactive IT Support Engineer to join a global company. We are looking for a dedicated and enthusiastic 1st/2nd line support engineer who has worked in a stand-alone support role or in a small team.

The ideal candidate will have experience working in different environments with a broad technical knowledge of hardware support as, you will solely be responsible for all IT support on site including; conference phones, printers, routers etc.

Your day to day tasks will involve:

  • Providing 1st/2nd line Support to the UK.
  • Following up with more complex tasks and escalating them to a higher level of technical support.
  • Floor walking and monitoring shop to find issues that have not been flagged.
  • Hardware/Software Desktop Support.
  • Supporting mobile phones, laptops, tablets.



Required Background:

  • Be proficient with Office 365 and windows 10.
  • Previous experience in a stand-alone or small team.
  • Have an outgoing, proactive, and enthusiastic personality.
  • Experience with Mac/Linux/VOIP systems.
  • Proficient with Administering Active Directory



Desirable Background:

  • MCSA/E Certified
  • CCNA/P Certified
  • AWS Certified
  • Experience with Mac
  • Experience with Linux
  • Experience with VOIP phone systems (Cisco, Avaya, 3CX)
  • Networking Experience (Switching and Routing)



If you are interested in the position and believe that you have the desired experience, then please apply here.
Windows 7/10, Office 365, office 2016, JDE, VoIP, 2nd line, second line, Active Directory, DNS.

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