Project Manager - Contact Centre Process Improvement

Project Manager - Contact Centre Process Improvement

  • Location

    Birmingham, West Midlands

  • Sector:


  • Job type:


  • Salary:


  • Contact:

    Mark Freyd

  • Contact email:


  • Job ref:


  • Published:

    4 months ago

  • Duration:

    6 months

  • Expiry date:


  • Startdate:


  • Consultant:


Project Manager - Contact Centre Process Improvement

6 Month interim assignment

North Birmingham

£400 - £450 per day

my client is a FTSE 250 business based in North Birmingham and following a review of their contact centre they require a Project manage to implement a number of recommended changes.

You will be tasked with project managing a review of their resource management and workforce planning strategies; existing shift patterns; implementing a new tool for learning and development; conduct a review of currently job roles and functions and implement a number of general process improvements and efficiency's.

The successful candidate will have a strong track record of implementing change and ideally will have worked in a call centre or contact centre environment. You will be have a good grasp of a structured project management methodology such as Prince 2 and this role in particular would highly suite a six sigma accredited individual as a large element of the role will focus on process improvement.

Please don't hesitate to send me your CV or call me to discuss the role in more detail. My client is looking for the candidate to be in post by the end of the month at the latest.

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