Are you a highly organised and analytical professional with a knack for designing and optimising cross-departmental systems? Are you motivated by the challenge of streamlining processes and improving operational efficiency? If so, we have an exciting opportunity for you to join our Birmingham-based client, as a Process Manager.

You will be joining a rapidly growing organisation dedicated to providing exceptional service to their customers and stakeholders. As a Process Manager, you will play a vital role in driving their operational excellence by designing and managing cross-departmental systems and processes, sitting alongside their customer service and operations department.

Key Responsibilities:

Design and implement cross-departmental systems, including internal, customer, and driver CRM, as well as complaints management, with a focus on efficiency and customer satisfaction.
Engage with external stakeholders, such as client misconduct management and customer claims management, to ensure effective communication and resolution of issues.
Develop and monitor key performance metrics within the client base, such as supplier job performance scoring and reactivations/deactivations, to identify areas for improvement and drive operational success.
Lead a small team, fostering an environment of inspiration, motivation, and collaboration to achieve organisational goals.
Develop communication processes to promote greater compliance within the business, ensuring tasks are performed according to company standards.
Devise an external supplier communication strategy to strengthen relationships and enhance operational efficiency.
Manage complex investigations and cases, serving as a point of escalation for damage, complaints, and insurance case management.

Required Skills and Qualifications:

Proven experience in leading and motivating teams.
Willingness to step out of your comfort zone and embrace new challenges.
Strategic understanding of the impact and function of your department within the broader business context.
Ability to manage working relationships with other departments, gaining buy-in and trust for cross-functional projects.
Strong problem-solving skills, capable of handling ambiguous situations and developing robust systems for tracking performance.
Clear, concise, and fair communication style.
Sound decision-making abilities, utilising data and objective information to achieve optimal outcomes.
Demonstrated integrity and ethical behaviour in all professional dealings.
Strong critical thinking skills, capable of analysing information and making informed decisions.
Proficiency in Excel and the Google Suite.
Experience working with business information systems such as Power BI, Looker, or Google Studio.

Alongside a competitive salary, you will work in fabulous Birmingham offices, and have additional benefits such as retail discounts, well-being schemes, referral schemes, cycle to work schemes and much more. You will have the opportunity to join an early-stage company experiencing rapid growth, with ample prospects for career advancement.

If you are ready to take on the challenge of optimising processes and driving operational excellence, please submit your CV today!

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