Finance Admin / Order to Cash / OTC

International distribution client require an Finance Admin / OTC / Order to Cash specialist for a 12 month FTC.

The purpose of the OTC Specialist role is to support the UK Customer Accounting, Sales and Operations teams on day to day transactional queries related to OTC processes.
Liaise with the relevant Global OTC Teams and Shared Services (Billing & CMF) to ensure timely resolution of the queries/ issues.
The role includes extensive liaison with the UK Customer Accounting, Sales and Operations teams and with the Shared Service Centre's (Billing and CMF).
It also includes managing several different strands of work in achieving this.
Manage day to day queries from UK Sales Team related to OTC Billing and Account Opening/ Customer Onboarding processes.
Continually look for ways to improve and automate processes if necessary.
Support Customer Accounting Queries and Credit Control Team on day to day Account level queries impacting customer queries or collection process.
Liaise with Global Billing Team to implement interim pre-billing correction processes for reoccurring issues whilst root cause resolution is being worked on.
Review reasons for customer Credit Notes being issued and carry out root cause analysis.
Review findings with Head of OTC to reduce Credit Notes and improve the customer experience.
Support Head of OTC on follow up of External Billing Reversal approval process.
Run/ Monitor OTC Weekly and monthly reporting including but not exclusive to Free of Charge Reports, Cash Discrepancy, Billing Cycle, MyBill Query Status, External Billing Queries
Monitor 'On Hold Accounts' status and the volumes in CEMS Workflow process. Support Customer Accounting team in resolution of generic issues/ escalations.

By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

OTC Specialist (12month FTC)