Finance Admin / Order to Cash / OTC

International distribution client require an Finance Admin / OTC / Order to Cash specialist for a 12 month FTC.

• The purpose of the OTC Specialist role is to support the UK Customer Accounting, Sales and Operations teams on day to day transactional queries related to OTC processes.
• Liaise with the relevant Global OTC Teams and Shared Services (Billing & CMF) to ensure timely resolution of the queries/ issues.
• The role includes extensive liaison with the UK Customer Accounting, Sales and Operations teams and with the Shared Service Centre's (Billing and CMF).
• It also includes managing several different strands of work in achieving this.
• Manage day to day queries from UK Sales Team related to OTC Billing and Account Opening/ Customer Onboarding processes.
• Continually look for ways to improve and automate processes if necessary.
• Support Customer Accounting Queries and Credit Control Team on day to day Account level queries impacting customer queries or collection process.
• Liaise with Global Billing Team to implement interim pre-billing correction processes for reoccurring issues whilst root cause resolution is being worked on.
• Review reasons for customer Credit Notes being issued and carry out root cause analysis.
• Review findings with Head of OTC to reduce Credit Notes and improve the customer experience.
• Support Head of OTC on follow up of External Billing Reversal approval process.
• Run/ Monitor OTC Weekly and monthly reporting including but not exclusive to Free of Charge Reports, Cash Discrepancy, Billing Cycle, MyBill Query Status, External Billing Queries
• Monitor 'On Hold Accounts' status and the volumes in CEMS Workflow process. Support Customer Accounting team in resolution of generic issues/ escalations.

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