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Operations Administrator

Operations Administrator

  • Location

    Kidderminster, Worcestershire

  • Sector:

    Office Support

  • Job type:

    Permanent

  • Salary:

    £18000.00 - £19000.00 per annum

  • Contact:

    Jane Spearman

  • Contact email:

    janespearman@workwithglee.com

  • Job ref:

    BBBH24754_1628083817

  • Published:

    about 1 month ago

  • Expiry date:

    2021-08-22

  • Consultant:

    #

Gleeson Recruitment Group are pleased to be supporting a client based in Kidderminster, who is seeking an Operations Administrator to join a newly created team. You will be closely working with the Operations Team and the wider business, in a customer focused role, focusing on scheduling and project managing of new and on-going works.

Key Responsibilities

  • Effective planning of works
  • Effectively communicating with customers throughout their works, updating and supporting with progression, issues, or amendments to their schedules to ensure customer satisfaction and management of expectations throughout the process
  • Carry out both pre and post inspections of paperwork and addressing any necessary actions to resolve issues highlighted.
  • Handle incoming telephone queries
  • Updating systems to ensure transparent trail of information and data.

Key Attributes & Skills

  • Previous experience within a similar customer service, operations admin or sales administration role
  • Ability to communicate effectively, both written and verbally, putting the customer at the heart of everything that you do
  • Confident in asking customers for payment
  • Ability to use own initiative
  • Strong IT skillsets, advanced in using both MOS and CRM Systems

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