IT Support Analyst

IT Support Analyst

  • Location

    West Midlands, England

  • Sector:


  • Job type:


  • Salary:

    £20000 - £23000 per annum

  • Contact:

    Taygen Ford

  • Contact email:


  • Job ref:


  • Published:

    about 1 month ago

  • Expiry date:


  • Consultant:


IT Support Analyst (Worcester - Hybrid/Remote Once a fortnight in office) £20,000-£23,000
Gleeson are working alongside an exponentially growing client based in Worcester who have a fantastic opportunity for an IT Support Analyst to join a great team on a full time basis. The client are open to seeing candidates that are either looking to learn and develop in an IT Support Analyst role in first/second line support with little to fair experience or experienced candidates within first/second line that can hit the ground running, the Salary will depend on experience.

You will be responsible for:

  • Resolve escalated support queries via telephone/remote diagnostic tools.
  • Mentor & coach Helpdesk team members when needed.
  • Produce in-house documentation for referencing/training.
  • Remote management of sites contracted for Enhanced Support.
  • Accurate administration of internal computer system.
  • Ensure that the standards and procedures used within the team are well understood by team members.

Skills Needed:

  • Insurance Industry Experience (desirable)
  • Jira Support Desk (desirable)
  • XML experience (desirable)
  • Proven record in a customer support role
  • Comprehensive knowledge of Microsoft products - Office 365
  • Comprehensive knowledge of Microsoft Windows Servers
  • Knowledge of Microsoft Windows 10

Don't worry if you don't tick every box as the client are open to being flexible if needed.
If interested, please apply below!

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