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IT Support Analyst

IT Support Analyst

  • Location

    Birmingham, West Midlands

  • Sector:

    IT

  • Job type:

    Permanent

  • Salary:

    £25000 - £28000 per annum

  • Contact:

    Keeley Goodall

  • Contact email:

    keeleygoodall@workwithglee.com

  • Job ref:

    IT1_1615203234

  • Published:

    2 months ago

  • Expiry date:

    2021-03-29

  • Consultant:

    #

I am currently working with a tech driven business based in Birmingham, who are on the lookout to recruit an IT Support Analyst to join their growing IT Ops team.

You will provide high-quality IT Service to customers and clients, as well as manage support tickets and produce reports with trend analysis. You will have the ability to build and maintain strong relationships and provide remote support for outsourced providers.

This is a great opportunity to join a growing team and be a part of the delivery across IT and Information Security Roadmap.

In order to be successful you will have -

  • Previous experience in a first line support role
  • Interaction with third party suppliers and vendors
  • Experience of supporting IT services through effective reporting of SLA's and KPI's
  • ITIL and SQL knowledge

Please apply here with your CV.

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