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IT Service Delivery Manager

IT Service Delivery Manager

  • Location

    Birmingham, West Midlands

  • Sector:

    IT

  • Job type:

    Permanent

  • Salary:

    £50000.00 - £60000.00 per annum + Benefits

  • Contact:

    Dan Hughes

  • Contact email:

    dan.hughes@gleeson-rg.com

  • Job ref:

    BBBH14893_1556530562

  • Published:

    4 months ago

  • Expiry date:

    2019-05-19

  • Startdate:

    ASAP

  • Consultant:

    #


IT Service Delivery Manager - Birmingham - £50,000 - £60,000


SDM, Service Delivery Manager, ITIL, Service Desk, SLA, incident management, RFP, services, management


I am working with a law firm based in Birmingham City Centre who are recruiting for a Service Delivery Manager to join the IT division. This role will be looking after the day to day running of the IT division with line management of the service desk/team leader. The ideal candidate will have experience of managing budgets, incident management and overall IT Service Delivery.

Required experience:

  • Extensive ITIL knowledge. (ideally certified)
  • Managing 3rd party relationships and contracts.
  • Managing Service Desk teams.
  • Building internal non-technical relationships.
  • Budget control.
  • IT asset management.
  • Minimum of 2 years' experience working as a Service Delivery Manager.



This role is working closely with the Head of IT in order to ensure the smooth running of the IT division across various global sites. If you have the required experience and you would like to find out more about this position, please apply here.

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