Birmingham, West Midlands
£28000.00 - £32000.00 per annum
2 months ago
Exciting opportunity for an enthusiastic Insight Executive to join a leading services brand operating in South Birmingham. If you have a genuine passion for data & the enthusiasm to constantly drive business improvement, this might just be the one for you.
Working within the insight team, you will be responsible for the execution of precise Market & Customer Insight whilst constantly taking steps to improve the customer experience.
In this Insight Executive role, your day to day will involve:
- Reviewing customer feedback to identify patterns & driving change and amendments where needed.
- Analysing data from multiple sources & communicating results with clarity
- Supporting the execution of internal research projects
- Maintaining relationships with third-party suppliers
- Leading the customer insight across the business and communicating the values of a customer centric approach
Profile and necessary experience:
- Strong analytical and data skills
- Proven experience in a similar role
- Exposure within a service brand
- Strong understanding of Microsoft Packages (Excel and PowerPoint)
- Ability to analyse and identify customer trends, context and relevance