HR Shared Services Manager

HR Shared Services Manager

  • Location

    Redditch, Worcestershire

  • Sector:


  • Job type:


  • Salary:

    £50000 - £55000 per annum + Car Allowance

  • Contact:

    Ryan Fountain

  • Contact email:


  • Job ref:


  • Published:

    8 months ago

  • Duration:

    7 Months

  • Expiry date:


  • Startdate:


  • Consultant:


Are you an experienced HR Shared Services Manager? Are you immediately available and looking for your next challenge? Do you have a strong HR Operational and Strategic background? If so, I have an opportunity for an Interim HR Shared Services Manager to join a growing business based in North Worcestershire for a period of 7 months.

As the HR Shared Services Manager, you will be responsible for the day to day management of the HR team to ensure that all employees receive a highly efficient and consistent HR service across all aspects of their employee life cycle.

Key Responsibilities:

  • Challenge and influence current ways of working to drive a positive change and lead improvements
  • Partnering with the wider HR team and other stakeholders to ensure that an appropriate framework is in place to guarantee consistency across the business
  • The design, setting up and implementing of internal SLAs for the HR SSC
  • Co-Lead on ER support on any restructure activities, TUPE or redundancies
  • Running process mapping exercises to produce bespoke optimal processes
  • Tracking and monitoring of all people KPI's to improve the performance of the HR practices
  • Ensuring all employee lifecycle events and key documentation are recorded and up to date
  • Acting as an escalation point for any complex cases and queries received by the HR SSC team
  • Support wider Shared Services agenda/projects

Required Skills:

  • Proven experience of managing a team
  • Highly analytical and data focused
  • Experienced at setting, tracking, and reporting KPIs and SLAs
  • Excellent written and oral communication skills
  • Excellent interpersonal and stakeholder management skills
  • Comprehensive and thorough knowledge of employment law and practice.
  • Ability to present and resolve complex issues
  • Able to travel throughout the UK when required
  • Fully CIPD qualified

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