HR Operations Manager

HR Operations Manager

  • Location

    Birmingham, West Midlands

  • Sector:


  • Job type:


  • Salary:

    £36000.00 - £40000 per annum + Car Allowance

  • Contact:

    Ryan Fountain

  • Contact email:


  • Job ref:


  • Published:

    about 1 year ago

  • Duration:

    12 Months

  • Expiry date:


  • Startdate:


  • Consultant:


Are you an experienced HR Shared Services Manager? Are you looking for an opportunity to join an organisation at a time of change? Do you have a strong HR Operational background? If so, I have an opportunity for an Interim HR Operations Manager to join a growing business based South of Birmingham for a period of 12 months.

Reporting into the Head of HR, as HR Operations Manager you will be responsible for the day to day management of a small HR Operations team to ensure that all employees receive a highly efficient and consistent HR service across all aspects of their employee life cycle.

Key Responsibilities:

  • Challenge and influence current ways of working to drive a positive change and lead improvements
  • Partnering with the wider HR team and other stakeholders to ensure that an appropriate HR Operations framework is in place to guarantee consistency across the business
  • The design, setting up and implementing of internal SLAs for HR Operations aligning processes and Workday system usage
  • Running process mapping exercises to produce bespoke optimal processes
  • Develop, implement, manage and monitor the continuous improvement agenda within the services team
  • Tracking and monitoring of all people KPI's to improve the performance of the HR practices
  • Dealing with system updates, and improving transactional processes, promoting operational efficiencies regularly
  • Ensuring all employee lifecycle events and key documentation are recorded and up to date
  • Acting as an escalation point for any complex cases and queries received by the operations team

Required Skills:

  • Experience of Workday HRIS is essential
  • Proven experience of managing a team
  • Highly analytical and data focused
  • Experienced at setting, tracking and reporting KPIs and SLAs
  • Skilled at process mapping and end to end process improvement
  • Excellent written and oral communication skills
  • Excellent interpersonal and stakeholder management skills
  • MCIPD qualified or equivalent

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