Are you an experienced HR Shared Services Manager? Are you looking for an opportunity to join an organisation at a time of change? Do you have a strong HR Operational background? If so, I have an opportunity for an Interim HR Operations Manager to join a growing business based South of Birmingham for a period of 12 months.

Reporting into the Head of HR, as HR Operations Manager you will be responsible for the day to day management of a small HR Operations team to ensure that all employees receive a highly efficient and consistent HR service across all aspects of their employee life cycle.

Key Responsibilities:

Challenge and influence current ways of working to drive a positive change and lead improvements
Partnering with the wider HR team and other stakeholders to ensure that an appropriate HR Operations framework is in place to guarantee consistency across the business
The design, setting up and implementing of internal SLAs for HR Operations aligning processes and Workday system usage
Running process mapping exercises to produce bespoke optimal processes
Develop, implement, manage and monitor the continuous improvement agenda within the services team
Tracking and monitoring of all people KPI's to improve the performance of the HR practices
Dealing with system updates, and improving transactional processes, promoting operational efficiencies regularly
Ensuring all employee lifecycle events and key documentation are recorded and up to date
Acting as an escalation point for any complex cases and queries received by the operations team

Required Skills:

Experience of Workday HRIS is essential
Proven experience of managing a team
Highly analytical and data focused
Experienced at setting, tracking and reporting KPIs and SLAs
Skilled at process mapping and end to end process improvement
Excellent written and oral communication skills
Excellent interpersonal and stakeholder management skills
MCIPD qualified or equivalent

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