HR Operations Manager
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Location
Birmingham, West Midlands
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Sector:
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Job type:
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Salary:
£36000.00 - £40000 per annum + Car Allowance
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Contact:
Ryan Fountain
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Contact email:
ryanfountain@workwithglee.com
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Job ref:
BBBH18329_1578307087
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Published:
about 1 year ago
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Duration:
12 Months
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Expiry date:
2020-02-05
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Startdate:
ASAP
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Consultant:
#
Are you an experienced HR Shared Services Manager? Are you looking for an opportunity to join an organisation at a time of change? Do you have a strong HR Operational background? If so, I have an opportunity for an Interim HR Operations Manager to join a growing business based South of Birmingham for a period of 12 months.
Reporting into the Head of HR, as HR Operations Manager you will be responsible for the day to day management of a small HR Operations team to ensure that all employees receive a highly efficient and consistent HR service across all aspects of their employee life cycle.
Key Responsibilities:
- Challenge and influence current ways of working to drive a positive change and lead improvements
- Partnering with the wider HR team and other stakeholders to ensure that an appropriate HR Operations framework is in place to guarantee consistency across the business
- The design, setting up and implementing of internal SLAs for HR Operations aligning processes and Workday system usage
- Running process mapping exercises to produce bespoke optimal processes
- Develop, implement, manage and monitor the continuous improvement agenda within the services team
- Tracking and monitoring of all people KPI's to improve the performance of the HR practices
- Dealing with system updates, and improving transactional processes, promoting operational efficiencies regularly
- Ensuring all employee lifecycle events and key documentation are recorded and up to date
- Acting as an escalation point for any complex cases and queries received by the operations team
Required Skills:
- Experience of Workday HRIS is essential
- Proven experience of managing a team
- Highly analytical and data focused
- Experienced at setting, tracking and reporting KPIs and SLAs
- Skilled at process mapping and end to end process improvement
- Excellent written and oral communication skills
- Excellent interpersonal and stakeholder management skills
- MCIPD qualified or equivalent
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