Are you an experienced HR Shared Services Manager? Are you looking for an opportunity to join an organisation at a time of change? Do you have a strong HR Operational background? If so, I have an opportunity for an Interim HR Operations Manager to join a growing business based South of Birmingham for a period of 12 months.

Reporting into the Head of HR, as HR Operations Manager you will be responsible for the day to day management of a small HR Operations team to ensure that all employees receive a highly efficient and consistent HR service across all aspects of their employee life cycle.

Key Responsibilities:

• Challenge and influence current ways of working to drive a positive change and lead improvements
• Partnering with the wider HR team and other stakeholders to ensure that an appropriate HR Operations framework is in place to guarantee consistency across the business
• The design, setting up and implementing of internal SLAs for HR Operations aligning processes and Workday system usage
• Running process mapping exercises to produce bespoke optimal processes
• Develop, implement, manage and monitor the continuous improvement agenda within the services team
• Tracking and monitoring of all people KPI's to improve the performance of the HR practices
• Dealing with system updates, and improving transactional processes, promoting operational efficiencies regularly
• Ensuring all employee lifecycle events and key documentation are recorded and up to date
• Acting as an escalation point for any complex cases and queries received by the operations team

Required Skills:

• Experience of Workday HRIS is essential
• Proven experience of managing a team
• Highly analytical and data focused
• Experienced at setting, tracking and reporting KPIs and SLAs
• Skilled at process mapping and end to end process improvement
• Excellent written and oral communication skills
• Excellent interpersonal and stakeholder management skills
• MCIPD qualified or equivalent

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