Experienced Billing Team Leader

Experienced Billing Team Leader

  • Location

    Birmingham, West Midlands

  • Sector:

    Accounting and Finance

  • Job type:


  • Salary:

    £28000 - £30000 per annum + dependent on experience plus bens

  • Contact:

    Mel Poulter

  • Contact email:


  • Job ref:


  • Published:

    3 months ago

  • Expiry date:


  • Startdate:


  • Consultant:


If you are looking for your next opportunity within a great business based in Birmingham City Centre then look no further. This role is perfect for experienced Billing candidates looking for that next step in a progressive company.

The Role

  • Manage all billing and receivables activities, including the resolution of customer disputes adhering to company procedure and customer requirements
  • Management of shared in-boxes and allocation of work within the team
  • Line management responsibility includes Accounting Operations Associates; redirecting resources to areas within transaction processing that have the greatest demand, to ensure we continually meet agreed service levels across the function
  • Excellent communication skills with the ability to support and motivate staff, and understand their development needs
  • Liaison with internal and external stakeholders; building effective working relationships to deliver first class customer service

The Aims

  • Maximise the level of billing by being proactive and ensuring there is a regular review of all unbilled items
  • Manage all interfaces from the Billing systems into Great Plains
  • Maintain rate tables; including liaison with BSA and Commercial teams where errors are identified
  • Support billing activities
  • Ensure all disputes received into shared mailbox are managed in line with any agreed SLA and credit notes raised timely
  • Ensure all cash received into Company bank accounts is posted and allocated correctly across all entities
  • Investigation and resolution of all suspense account balances
  • Support the bank reconciliation process within the agreed SLA
  • Ensure all balance sheet accounts are reconciled to any supporting documentary evidence, with any variances investigated and resolved promptly ensuring there is no slippage during a time of significant change
  • Ensure any standard operating procedures (SOP's) are created and maintained
  • Responsible for the creation of robust and accurate reporting around all activities managed within the Billing and Receivables team
  • Compliance with all relevant legislation and internal controls
  • Prioritise resources to cope with operational demands
  • Ensure all staff are properly trained
  • Carry out monthly 121's with all members of the Billing and Receivables team
  • Ensure core deliverables within the team are met
  • Ability to influence key stakeholders through strong written and verbal communication
  • To demonstrate and drive positive behaviours within the team
  • Supporting finance transformation initiatives and any ad-hoc projects

The Person

  • Previous experience in a billing role is essential
  • Previous experience of managing a team is desirable
  • Able to demonstrate strong operational control and process knowledge
  • Resilient, hardworking, and determined to drive through change and improvement
  • Strong interpersonal skills and the confidence to deal with people at different levels throughout the organisation, in particular senior management and directors
  • Good time management, organisation, and delegation skills; able to plan own and team workload to ensure deadlines are met
  • Management skills: ability to lead, prioritise and manage allocation of work.
  • Develop, coach, and motivate the team and handle any conflict
  • Change management; ability to effectively lead the Billing and Receivables team through periods of change whilst maintaining performance and motivation.
  • Demonstrates a flexible approach and adaptable to a changing working environment
  • Demonstrates initiative and anticipates the needs of the organisation and therefore operates in a pro-active manner
  • Strong influencing skills and high levels of resilience and determination
  • Advanced customer service skills with the ability to identify and resolve problems
  • Experience of ERP systems
  • Microsoft skills - Excel, PowerPoint and Word

Salary upto £30k plus excellent benefits. Please note that due to the nature of this role there is no hybrid or working from home pattern.

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