If you are looking for your next opportunity within a great business based in Birmingham City Centre then look no further. This role is perfect for experienced Billing candidates looking for that next step in a progressive company.

The Role

• Manage all billing and receivables activities, including the resolution of customer disputes adhering to company procedure and customer requirements
• Management of shared in-boxes and allocation of work within the team
• Line management responsibility includes Accounting Operations Associates; redirecting resources to areas within transaction processing that have the greatest demand, to ensure we continually meet agreed service levels across the function
• Excellent communication skills with the ability to support and motivate staff, and understand their development needs
• Liaison with internal and external stakeholders; building effective working relationships to deliver first class customer service

The Aims

• Maximise the level of billing by being proactive and ensuring there is a regular review of all unbilled items
• Manage all interfaces from the Billing systems into Great Plains
• Maintain rate tables; including liaison with BSA and Commercial teams where errors are identified
• Support billing activities
• Ensure all disputes received into shared mailbox are managed in line with any agreed SLA and credit notes raised timely
• Ensure all cash received into Company bank accounts is posted and allocated correctly across all entities
• Investigation and resolution of all suspense account balances
• Support the bank reconciliation process within the agreed SLA
• Ensure all balance sheet accounts are reconciled to any supporting documentary evidence, with any variances investigated and resolved promptly ensuring there is no slippage during a time of significant change
• Ensure any standard operating procedures (SOP's) are created and maintained
• Responsible for the creation of robust and accurate reporting around all activities managed within the Billing and Receivables team
• Compliance with all relevant legislation and internal controls
• Prioritise resources to cope with operational demands
• Ensure all staff are properly trained
• Carry out monthly 121's with all members of the Billing and Receivables team
• Ensure core deliverables within the team are met
• Ability to influence key stakeholders through strong written and verbal communication
• To demonstrate and drive positive behaviours within the team
• Supporting finance transformation initiatives and any ad-hoc projects

The Person

• Previous experience in a billing role is essential
• Previous experience of managing a team is desirable
• Able to demonstrate strong operational control and process knowledge
• Resilient, hardworking, and determined to drive through change and improvement
• Strong interpersonal skills and the confidence to deal with people at different levels throughout the organisation, in particular senior management and directors
• Good time management, organisation, and delegation skills; able to plan own and team workload to ensure deadlines are met
• Management skills: ability to lead, prioritise and manage allocation of work.
• Develop, coach, and motivate the team and handle any conflict
• Change management; ability to effectively lead the Billing and Receivables team through periods of change whilst maintaining performance and motivation.
• Demonstrates a flexible approach and adaptable to a changing working environment
• Demonstrates initiative and anticipates the needs of the organisation and therefore operates in a pro-active manner
• Strong influencing skills and high levels of resilience and determination
• Advanced customer service skills with the ability to identify and resolve problems
• Experience of ERP systems
• Microsoft skills - Excel, PowerPoint and Word

Salary upto £30k plus excellent benefits. Please note that due to the nature of this role there is no hybrid or working from home pattern.

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