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Digital Operations Manager

Digital Operations Manager

  • Location

    Birmingham, West Midlands

  • Sector:

    Marketing and Digital

  • Job type:

    Permanent

  • Salary:

    £40000 - £45000 per annum + benefits

  • Contact:

    Rich Maltby

  • Contact email:

    richmaltby@workwithglee.com

  • Job ref:

    BBBH24018_1623232468

  • Published:

    4 months ago

  • Expiry date:

    2021-07-05

  • Consultant:

    #

Digital Operations Manager

The Digital Operations Manager will play a key role in shaping the digital future of my client, a financial services business with over 100 years of heritage. The position will involve establishing and maintaining an operating framework that ensures the stability and availability of digital assets. In addition to managing operational performance, the Digital Operations Manager will also be instrumental in developing the digital analytics capability. Working alongside other Digital Operations Managers and reporting to the Senior Digital Operations Manager you will be accountable for the operational success and continual improvement of the digital services.

Birmingham based with an anticipated balance of home and office working.

RESPONSIBILITIES

  • Understand and effectively manage digital asset performance, key reporting, conducting trend analysis etc
  • Monitor and track digital journeys
  • Create/maintain digital service levels, working with internal and external stakeholders
  • Create clear, consistent and effective processes are in place for digital incident management
  • Work with IT Operations to effectively manage the digital change process and understand data / analytics on downtime and performance
  • Support in developing and maintaining a strong capability and capacity plan that ensures the digital team have the right tools and skills to meet deliverables

ABOUT YOU

  • A highly talented Digital Operations specialist, proven track record in this
  • Experience of implementing and maintaining standards and controls across digital channels
  • Analytical with experience developing datasets/conducting trend analysis to provide insight
  • A technical understanding of digital assets such as websites, applications, live-chat/messaging
  • Excellent communication, prioritisation, collaboration and negotiating skills
  • The ability to effectively convey complex, technical concepts to a non-technical audience
  • Experience within a change environment

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