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Customer Services Technical Officer

Customer Services Technical Officer

  • Location

    Solihull, West Midlands

  • Sector:

    Office Support

  • Job type:

    Permanent

  • Salary:

    £24000 - £28000 per annum

  • Contact:

    Jane Spearman

  • Contact email:

    janespearman@workwithglee.com

  • Job ref:

    BBBH28876_1652289826

  • Published:

    7 months ago

  • Expiry date:

    2022-06-21

  • Consultant:

    #

Gleeson Recruitment Group are working in partnership with a Birmingham-based organisation who are seeking a Customer Services Officer to join their Operations Team.

Acting as a first point of contact, you will be answering inbound calls and taking full accountability to resolve issues and maintain continuous service levels.

What will you be doing?

  • Scheduling service and repair requests, chasing technical engineers for completion updates and seeking order numbers for damaged items from the customer
  • Ensure that SLA's are achieved, responding to customer queries within acceptable timescales
  • Building strong relationships with your customers to retain your client's business
  • Work collaboratively with your internal stakeholders, communicating effectively across departments to achieve business objectives and outcomes
  • Assisting with customer reporting as required
  • Handling and assisting with complaint investigation, always ensuring that the customer is updated
  • Maintain and update the CRM systems

What we need from you!

  • Previous fleet customer service or dealership service sector experience essential
  • Strong written and numerical skills
  • Computer literate
  • Direct customer contact experience
  • Strong organisational skills
  • Attentive to detail
  • Ability to problem solve
  • Work independently and contribute to the team performance

Please note, this is a full-time & permanent opportunity, which will need you to be in offices 3 days per week and 2 from home.

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