Gleeson Recruitment Group are working in partnership with a Birmingham-based organisation who are seeking a Customer Services Officer to join their Operations Team.

Acting as a first point of contact, you will be answering inbound calls and taking full accountability to resolve issues and maintain continuous service levels.

What will you be doing?

• Scheduling service and repair requests, chasing technical engineers for completion updates and seeking order numbers for damaged items from the customer
• Ensure that SLA's are achieved, responding to customer queries within acceptable timescales
• Building strong relationships with your customers to retain your client's business
• Work collaboratively with your internal stakeholders, communicating effectively across departments to achieve business objectives and outcomes
• Assisting with customer reporting as required
• Handling and assisting with complaint investigation, always ensuring that the customer is updated
• Maintain and update the CRM systems

What we need from you!

• Previous fleet customer service or dealership service sector experience essential
• Strong written and numerical skills
• Computer literate
• Direct customer contact experience
• Strong organisational skills
• Attentive to detail
• Ability to problem solve
• Work independently and contribute to the team performance

Please note, this is a full-time & permanent opportunity, which will need you to be in offices 3 days per week and 2 from home.

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