Gleeson Recruitment Group are working in partnership with a Birmingham-based organisation who are seeking a Customer Services Officer to join their Operations Team.

Acting as a first point of contact, you will be answering inbound calls and taking full accountability to resolve issues and maintain continuous service levels.

What will you be doing?

Scheduling service and repair requests, chasing technical engineers for completion updates and seeking order numbers for damaged items from the customer
Ensure that SLA's are achieved, responding to customer queries within acceptable timescales
Building strong relationships with your customers to retain your client's business
Work collaboratively with your internal stakeholders, communicating effectively across departments to achieve business objectives and outcomes
Assisting with customer reporting as required
Handling and assisting with complaint investigation, always ensuring that the customer is updated
Maintain and update the CRM systems

What we need from you!

Previous fleet customer service or dealership service sector experience essential
Strong written and numerical skills
Computer literate
Direct customer contact experience
Strong organisational skills
Attentive to detail
Ability to problem solve
Work independently and contribute to the team performance

Please note, this is a full-time & permanent opportunity, which will need you to be in offices 3 days per week and 2 from home.

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Customer Services Technical Officer