Customer Service Coordinator
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Location
Staffordshire, England
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Sector:
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Job type:
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Salary:
£11.00 - £12 per hour
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Contact:
Sharon Morse
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Contact email:
SharonMorse@workwithglee.com
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Job ref:
BBBH17875_1574259589
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Published:
24 days ago
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Expiry date:
2019-12-04
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Startdate:
asap
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Consultant:
#
Are you a Customer focused Individual who is extremely organised?
if you like to coordinate tasks along with people and enjoy a busy role, then this could be the role for you….
An exciting temporary to permanent opportunity has arouse for a tenacious and driven individual to join this small, dynamic team based in Stafford. This business pride themselves on their Customer service and they are looking for a personable individual to join the team.
Key Duties:
- Dealing with Customer queries received either via email or telephone and to co-ordinate and administer all activities in a timely and professional manner, delivering within company SLA'S and adhering to the company values.
- Liaising with Customers, Area Managers, Technicians and subcontractors- Booking appointments in a timely, professional and effective manner in order to resolve queries to a satisfactory conclusion.
- Review materials required by technicians and raise orders accordingly.
- Liaising with internal and external contacts, ensuring all relevant stakeholders are up to date and informed of Key developments
- Produce accurate and timely job sheets for sub-contractors and chase as appropriate to ensure target dates are met. Ensure monitoring of subcontractor portal.
Key skills:
- Customer focused attitude
- Takes ownership
- Proactive team player
- Good time management and prioritisation skills
- Excellent communication skills-the ability to converse with people on all levels.
- Good eye for detail, accurate and conscientious
- Good negotiation skills, high levels of Confidentiality
- Good all-round IT Skills
Please contact me to discuss this position further or apply for more information.
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