Are you a Customer focused Individual who is extremely organised?

if you like to coordinate tasks along with people and enjoy a busy role, then this could be the role for you….

An exciting temporary to permanent opportunity has arouse for a tenacious and driven individual to join this small, dynamic team based in Stafford. This business pride themselves on their Customer service and they are looking for a personable individual to join the team.

Key Duties:

• Dealing with Customer queries received either via email or telephone and to co-ordinate and administer all activities in a timely and professional manner, delivering within company SLA'S and adhering to the company values.
• Liaising with Customers, Area Managers, Technicians and subcontractors- Booking appointments in a timely, professional and effective manner in order to resolve queries to a satisfactory conclusion.
• Review materials required by technicians and raise orders accordingly.
• Liaising with internal and external contacts, ensuring all relevant stakeholders are up to date and informed of Key developments
• Produce accurate and timely job sheets for sub-contractors and chase as appropriate to ensure target dates are met. Ensure monitoring of subcontractor portal.

Key skills:

• Customer focused attitude
• Takes ownership
• Proactive team player
• Good time management and prioritisation skills
• Excellent communication skills-the ability to converse with people on all levels.
• Good eye for detail, accurate and conscientious
• Good negotiation skills, high levels of Confidentiality
• Good all-round IT Skills

Please contact me to discuss this position further or apply for more information.

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