Customer Service & Order Coordinator

Are you a dynamic and detail-oriented individual with a passion for providing exceptional customer service? Do you thrive in a fast-paced environment where your organisational skills are put to the test? If so, we have the perfect opportunity for you!

Our client is seeking a talented and motivated Customer Service and Order Coordinator to join their growing team. With a strong focus on customer satisfaction, you will strive to deliver high-quality products and ensure a seamless experience for your valued customers. As they continue to expand, they are in need of a dedicated professional to join their customer service and operations department.

As a Customer Service and Order Coordinator, you will play a critical role in managing your customers' orders, ensuring timely delivery, and providing top-notch customer support throughout the process. Your exceptional communication skills, attention to detail, and ability to multitask will be essential in this role.

Responsibilities:

• Serve as the primary point of contact for customers, addressing queries, concerns, and requests via phone & email, in a friendly and professional manner.
• Process customer orders accurately and efficiently, ensuring all required information is complete and correct.
• Coordinate with internal teams, including sales, design, logistics, and warehouse, to ensure timely order fulfilment and delivery.
• Monitor order status and proactively resolve any issues or delays to ensure customer satisfaction.
• Provide product information, pricing details, and order updates to customers.
• Collaborate with the sales team to up sell products and identify opportunities to enhance the customer experience.
• Handle customer complaints and escalate complex issues to the appropriate departments, tracking them until resolution.
• Maintain accurate customer records, order documentation, and relevant data using CRM system.
• Assist in improving customer service processes and procedures to optimise efficiency and customer satisfaction.

Requirements:

• Proven experience in a customer service or order coordination role.
• Excellent verbal and written communication skills.
• Strong organisational and multitasking abilities.
• Proficiency in using CRM systems and order management software.
• Exceptional problem-solving and conflict resolution skills.
• Ability to work well under pressure and meet tight deadlines.
• Attention to detail and commitment to accuracy.
• Flexibility to adapt to changing priorities and work in a team-oriented environment.

Benefits:

• Competitive salary and benefits package.
• Opportunities for growth and professional development.
• Collaborative and inclusive work environment.
• Flexible work arrangements.

If you are passionate about customer service and possess the skills necessary to excel in a fast-paced, customer-focused environment, we want to hear from you!

Ref:GleeTO

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