about 1 month ago
Are you a dynamic and results-driven leader with a passion for exceptional customer service and operational excellence? We are seeking an experienced and dedicated Customer Service and Operations Manager to join our team and make a significant impact in our clients team.
Our client prides themselves in quality, innovation, and customer satisfaction. As a Customer Service and Operations Manager, you will play a crucial role in streamlining processes and improving operational efficiency.
- Design and implement systems, with a focus on efficiency and customer satisfaction
- Engage with external stakeholders
- Develop and monitor key performance metrics and identify areas for improvement and drive operational success
- Lead and motivate a small team
- Create an external supplier communication strategy to strengthen relationships and end enhance operational efficiency
- Proven experience in leading and motivating teams
- Experience of continuous improvement
- Ability to manage working relationships
- Problem solving
- Strong experience in Excel and Google Suite
If this role sounds like something you might be interested in, please get in touch today!
*Customer Service and Operations Manager* *Customer Service and Operations Manager*