Are you a dynamic and results-driven leader with a passion for exceptional customer service and operational excellence? We are seeking an experienced and dedicated Customer Service and Operations Manager to join our team and make a significant impact in our clients team.

About Us:

Our client prides themselves in quality, innovation, and customer satisfaction. As a Customer Service and Operations Manager, you will play a crucial role in streamlining processes and improving operational efficiency.

Responsibilities:

Design and implement systems, with a focus on efficiency and customer satisfaction
Engage with external stakeholders
Develop and monitor key performance metrics and identify areas for improvement and drive operational success
Lead and motivate a small team
Create an external supplier communication strategy to strengthen relationships and end enhance operational efficiency

Required Skills

Proven experience in leading and motivating teams
Experience of continuous improvement
Ability to manage working relationships
Problem solving
Strong experience in Excel and Google Suite

If this role sounds like something you might be interested in, please get in touch today!

*Customer Service and Operations Manager* *Customer Service and Operations Manager*

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