Customer Service & Inside Sales Coordinator

Do you have a passion for the industrial sector? Perhaps you have previous experience working within the manufacturing or equipment sectors? If so, read on to find out more!

We are seeking a motivated and customer-focused individual to join our team as a Customer Service & Inside Sales Support Coordinator. In this role, you will play a vital part in assisting with part sales, managing customer accounts, overseeing warehouse inventory, and ensuring timely shipping of parts. Your primary objective will be to increase parts revenue while delivering an exceptional customer experience.

Responsibilities:

• Develop and maintain technical expertise of products, including parts and service methods, to effectively address customer inquiries and concerns.
• Support customers by promptly providing requested information and resolving issues in a timely manner.
• Cultivate strong relationships with customer accounts through phone communication, interacting with multiple levels of contacts.
• Take a proactive sales approach to improve customer's access to parts when needed, including making outbound calls to customer accounts.
• Assist in managing returned materials and tracking parts warranty claims, minimising company expenses.
• Receive and process telephone orders for parts accurately.
• Perform pick, pack, and ship duties to ensure the prompt and accurate delivery of parts to customers.

Skills & Experience needed:

• Previous experience in customer service, inside sales, or a similar role is highly desirable.
• Excellent communication skills, both verbal and written, with the ability to convey technical information clearly and concisely.
• Strong interpersonal skills and the ability to build rapport with customers.
• Detail-oriented and organised, capable of managing multiple tasks and priorities effectively.
• Proficiency in using computer systems and software applications, including MS Office Suite and inventory management systems.
• Ability to work independently as well as part of a team, demonstrating flexibility and adaptability.

This is a unique opportunity for an expanding organisation, and will require the successful candidate to work Monday - Friday in their offices, between the working hours of 9am - 5pm.

Join this company on their new venture as they move in to expansion within the Birmingham market. If you are a dedicated individual with a passion for providing exceptional customer service, we would love to hear from you.

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