My client is a large FTSE 250 FMCG business that is looking to expand their workforce and creating several Customer Service Advisor roles to help to drive their customer experience.
Reporting into the Customer Service Team Leader, you will play an active customer service role, processing orders, managing the inbox requests and follow ups, taking calls from customers and providing the aftercare service also. Sitting within their global centre of excellence, you will be responsible for fielding in excess of 100 calls per day.
You will have had previous customer service experience, either face-to-face or in a similar contact centre environment. To make a success of the role, you will be committed and passionate for doing right by your customer and able to overcome solutions to challenging situations.