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Customer Service Advisor

Customer Service Advisor

  • Location

    Birmingham, West Midlands

  • Sector:

    Office Support

  • Job type:

    Temporary

  • Salary:

    £9.50 - £10.50 per hour

  • Contact:

    Jane Spearman

  • Contact email:

    janespearman@workwithglee.com

  • Job ref:

    BBBH23448_1618576315

  • Published:

    about 2 months ago

  • Expiry date:

    2021-04-27

  • Consultant:

    #

I am currently recruiting for Temporary Customer Service Advisors for one of the fastest growing companies in the UK! Based in their offices in Birmingham city centre, your role is key to the continued business growth and you will be a pivotal team player to their success.

Are you passionate about sales and providing exceptional customer service? Are you driven, great with people and wanting to get the job done? Within this role you will be given full training to support you to become a whizz in your telephone conversations & excel in driving you to success!

Your responsibilities

  • Handling queries both from customers & clients from quotations via telephone, developing strong relationships
  • Working to exceed daily and monthly individual and team targets, managed via your own accountability to be productive every working shift
  • Obtain client feedback, to drive process and improve your call quality
  • Identifying and escalating any issues that may arise during the processes

A bit about you:

  • Sales and Customer service focused - previous experience working in a call centre environment advantageous
  • Excellent verbal and written communication skills; a concise, confident and professional telephone manner is essential
  • Previous experience of either telephone sales or similar role
  • Sales Orientated, with the ambition to achieve all set targets
  • Superb time management and organisational skills
  • Able to work in a fast paced environment, with the ability to effectively assess situations and make informed decisions within the process

This is a full-time position, with the working hours Mon-Fri 7.30am-7.30pm & Sat 8am - 1pm (working one weekend in 4!)

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