Up to £24000.00 per annum
7 days ago
GRG are pleased to be partnering with our client who are dedicated to providing exceptional financial services to their customers. As a market-leader in their sector, they believe that delivering outstanding customer service is paramount.
We are currently seeking a dynamic and customer-oriented individual to join our client's team as a Customer Service Advisor.
In your new position, you will be the first point of contact for our valued customers. You will play a crucial role in delivering excellent customer service, handling incoming queries and finding solutions, and ensuring customer satisfaction. This position requires effective communication skills, a strong attention to detail, and the ability to handle multiple tasks in a fast-paced environment.
- Serve as the primary point of contact for customers, assisting them with their banking needs and queries via various channels (phone, email, etc)
- Provide accurate information about banking products, services, and account details
- Assist customers in opening new accounts, processing transactions, and resolving account-related issues
- Identify opportunities to promote and cross-sell bank products and services to customers based on their needs
- Resolve customer complaints and conflicts with a proactive and customer-centric approach
- Maintain up-to-date knowledge of banking policies, procedures, and regulatory requirements
- Ensure compliance with security protocols and safeguarding customer information
- Collaborate with other teams and departments to resolve complex customer issues and provide timely solutions
- Document and update customer interactions and inquiries in the CRM system
Skills & Experience that we are looking for!
- Previous experience in customer service, preferably in the banking or financial industry
- Excellent verbal and written communication skills
- Strong problem-solving and decision-making abilities
- Ability to work well under pressure and handle challenging customer situations with empathy and professionalism
- Proficient in using computer systems, banking software, and CRM tools
- Familiarity with banking products, services, and procedures is an asset
- Strong attention to detail and accuracy in handling financial transactions
- Ability to adapt to changing technologies and work in a fast-paced environment
- Competitive salary and comprehensive benefits package
- Opportunities for career growth and professional development
- Collaborative and inclusive work environment
- Health and wellness schemes
- Plus much more!