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Customer Service Advisor

  • Location


  • Sector:

    Office Support

  • Contract type:


  • Salary:

    Up to £24000.00 per annum

  • Contact:

    Jane Spearman

  • Contact email:

  • Job ref:


  • Published:

    7 days ago

  • Consultant:

    Jane Spearman

GRG are pleased to be partnering with our client who are dedicated to providing exceptional financial services to their customers. As a market-leader in their sector, they believe that delivering outstanding customer service is paramount.

We are currently seeking a dynamic and customer-oriented individual to join our client's team as a Customer Service Advisor.

In your new position, you will be the first point of contact for our valued customers. You will play a crucial role in delivering excellent customer service, handling incoming queries and finding solutions, and ensuring customer satisfaction. This position requires effective communication skills, a strong attention to detail, and the ability to handle multiple tasks in a fast-paced environment.


  • Serve as the primary point of contact for customers, assisting them with their banking needs and queries via various channels (phone, email, etc)
  • Provide accurate information about banking products, services, and account details
  • Assist customers in opening new accounts, processing transactions, and resolving account-related issues
  • Identify opportunities to promote and cross-sell bank products and services to customers based on their needs
  • Resolve customer complaints and conflicts with a proactive and customer-centric approach
  • Maintain up-to-date knowledge of banking policies, procedures, and regulatory requirements
  • Ensure compliance with security protocols and safeguarding customer information
  • Collaborate with other teams and departments to resolve complex customer issues and provide timely solutions
  • Document and update customer interactions and inquiries in the CRM system

Skills & Experience that we are looking for!

  • Previous experience in customer service, preferably in the banking or financial industry
  • Excellent verbal and written communication skills
  • Strong problem-solving and decision-making abilities
  • Ability to work well under pressure and handle challenging customer situations with empathy and professionalism
  • Proficient in using computer systems, banking software, and CRM tools
  • Familiarity with banking products, services, and procedures is an asset
  • Strong attention to detail and accuracy in handling financial transactions
  • Ability to adapt to changing technologies and work in a fast-paced environment


  • Competitive salary and comprehensive benefits package
  • Opportunities for career growth and professional development
  • Collaborative and inclusive work environment
  • Health and wellness schemes
  • Plus much more!


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