GRG are pleased to be partnering with our client who are dedicated to providing exceptional financial services to their customers. As a market-leader in their sector, they believe that delivering outstanding customer service is paramount.

We are currently seeking a dynamic and customer-oriented individual to join our client's team as a Customer Service Advisor.

In your new position, you will be the first point of contact for our valued customers. You will play a crucial role in delivering excellent customer service, handling incoming queries and finding solutions, and ensuring customer satisfaction. This position requires effective communication skills, a strong attention to detail, and the ability to handle multiple tasks in a fast-paced environment.

Responsibilities:

Serve as the primary point of contact for customers, assisting them with their banking needs and queries via various channels (phone, email, etc)
Provide accurate information about banking products, services, and account details
Assist customers in opening new accounts, processing transactions, and resolving account-related issues
Identify opportunities to promote and cross-sell bank products and services to customers based on their needs
Resolve customer complaints and conflicts with a proactive and customer-centric approach
Maintain up-to-date knowledge of banking policies, procedures, and regulatory requirements
Ensure compliance with security protocols and safeguarding customer information
Collaborate with other teams and departments to resolve complex customer issues and provide timely solutions
Document and update customer interactions and inquiries in the CRM system

Skills & Experience that we are looking for!

Previous experience in customer service, preferably in the banking or financial industry
Excellent verbal and written communication skills
Strong problem-solving and decision-making abilities
Ability to work well under pressure and handle challenging customer situations with empathy and professionalism
Proficient in using computer systems, banking software, and CRM tools
Familiarity with banking products, services, and procedures is an asset
Strong attention to detail and accuracy in handling financial transactions
Ability to adapt to changing technologies and work in a fast-paced environment

Benefits:

Competitive salary and comprehensive benefits package
Opportunities for career growth and professional development
Collaborative and inclusive work environment
Health and wellness schemes
Plus much more!

GleeTO

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