Customer Service Advisor

I am working with a client looking for a Customer Service Advisor to join their growing team.

You will be delivering outstanding customer service whilst handling all customer queries and keeping the customer's needs in mind at all time as well as the inputting of data entry.

This role will be based in offices full-time.

The Role:

You will be working within a collaborative team in one of the client`s customer service centres where you'll have direct interaction with customers over the phone and via email
Applying your customer service expertise when dealing with and referring customer's queries and complaints as well as liaising with clients with new and existing quotes
Building strong customer relationships by using your training to gain their trust and having a genuine interest in their individual needs
Gathering information to understand customer's requirements and offer suitable solutions
Identifying any possible complaints, resolving them as swiftly as possible or raising more complex matters to our specialist teams

Skills / Experience:

A Customer Service background is essential (Logistics, automotive, transportation preferable)
Data Entry/Administration experience, ability to use company bespoke digital systems efficiently
Comfortable dealing with customers, both over the phone and via email
Ability to build relationships in a fast-paced, challenging environment
Patience
Good Listening skills
Remaining calm under pressure
Hard working to achieve quality results (answering a high level of calls, etc)
Good numerical and organisational skills

GleeTO

By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.