Customer Service Advisor - Birmingham

Due to our client's continue growth, we are working in partnership to find 3 Customer Service Advisors that will be joining their team based in Birmingham. This is a temporary position for a minimum of 6 months contract which could potentially extend for a longer length of period.

Within this role you will:

• Act as first point of contact for customers over the phone
• Provide exceptional telephone customer service in a timely manner whilst working in a busy fast-paced contact centre
• Resolving queries raised by Clients and providing a range of solutions for client issues
• Providing a world class client experience by exceeding expectations in the manner in which the call has been handled and by offering an extensive knowledge
• Organising own workflow ensuring that high volumes of various types of telephone enquiries managed to achieve individual and team targets
• Escalating complex and unresolved enquiries as appropriate
• Logging complaints

What we're looking for:

• Previous experience of working in a customer-servicing environment is desirable, to enable the jobholder to understand the types of issues and problems which occur
• Excellent communication skills, written and verbal
• Ability to solve problems
• A self-motivated and enthusiastic, results focused and pragmatic approach and outlook

Hours of work are:

• 37.5 hours per week
• Monday to Friday 08:30AM - 17:00PM

If you are interested, please apply below or contact Raluca on

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