Customer Service Advisor

Customer Service Advisor

  • Location

    Tamworth, Staffordshire

  • Sector:

    Office Support

  • Job type:


  • Salary:

    £18000.00 - £20000.00 per annum

  • Contact:

    Jane Spearman

  • Contact email:


  • Job ref:


  • Published:

    about 1 month ago

  • Expiry date:


  • Consultant:


We are looking for a enthusiastic E-Commerce and Retail Customer Service Advisors to join our client's team in their Staffordshire Headquarters as they continue to grow!

Your day:

* To be the first point of contact for customer enquiries for ecommerce and retail. Responsible for responding to incoming enquiries from customers in a timely manner for both e-commerce by phone, live chat and email

* To support Head Office sales functions by assisting with eCommerce orders and other online sales channels as required.

* Work with Refunds Team to support in general refund queries

* To maintain effective and accurate digital filing systems, and tracking of customer liaison.

The ideal candidate's personality and qualifications:

* The ideal candidate will have developed IT skills and thorough working knowledge of Microsoft Office, Word, and Excel to product professional documentation as required.

* Strong background in customer service with excellent telephone manner.

* Experience of working within the online retail sector, but not essential.

* Fluent English

* The ability to learn back-office systems quickly.

* Excellent organisational and planning skills. Proficient in carrying out multiple tasks at once

* Excellent communication skills, both verbally and in writing.

* Friendly and professional manner.

* Ability to work independently and take ownership of responsibilities.

* Demonstrate initiative and organise your time effectively to execute duties accurately and meticulously

This is a full-time, permanent opportunity, which will be on-site with some flexibility to work on a hybrid basis. You will work on a rotating shift basis, across 8am-7pm Monday-Friday and weekends, 9am - 4pm. GleeTO

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