Customer Service Advisor

Customer Service Advisor

  • Location

    Birmingham, West Midlands

  • Sector:

    Office Support

  • Job type:


  • Salary:

    £20000.00 - £21000.00 per annum

  • Contact:

    Jane Spearman

  • Contact email:


  • Job ref:


  • Published:

    about 2 months ago

  • Expiry date:


  • Consultant:


Enjoy the telephone? Proud to service customers? Love health and well-being? If so, you may want to read on!

We are supporting a Birmingham client in their search for Customer Service Advisors to join our client's growing Customer Services Department. You will be joining a forward-thinking and vibrant organisation, as they drive their focus on retention of their growing customer base.

Our client offers a competitive working environment and full training will be provided plus ongoing support from your peers, Team Leaders and Senior Management.

This role requires the successful candidate to work on a rotating shift basis, whereby you will cover some weekend work on a monthly basis. There is a permanent opportunity with hybrid working patterns.

Job specification:

* Speaking with existing customers via telephone who are coming up to the end of their contract or who are looking to leave.

* Build rapport and aim to retain our callers as customers and convince them not to leave our services.

* Respond to all customers quickly and efficiently, in a polite and professional manner

* Provide excellent customer service

* Promote products

* Accurately log all information on customer accounts and our in-house systems

* Ensure the customer is left fully satisfied at the end of the call

* Represent our client in a positive light and work to build on our glowing reputation

* Work as part of a growing team with the aim of continuing the business's success

What we need from you:

* Committed to providing excellent customer care with a genuine desire to help; passionate about well-being and beauty

* The ability to adapt to a given situation without compromising standards

* Reliable and motivated to fulfil the role and exceed standards

* Excellent listening skills and a good ear for detail

* Excellent verbal communication skills and the power of persuasion

* A positive and resilient attitude with a high level of self-motivation

* Great objection handling skills and a resilient nature is crucial

You will receive:

* Fantastic working environment with a friendly upbeat team

* Tailored training for every individual

* Discretionary bonus

* Regular incentives and discounts

* Team Socials

* Lovely vibrant offices with on-site coffee bar

* Progression opportunities

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