Customer Service Advisor

Gleeson Recruitment Group are pleased to be working with a client looking for a Customer Service Advisor to join their growing team. You will be delivering outstanding customer service whilst handling all customer queries and keeping the customer's needs in mind at all time as well as the inputting of data entry.

The Role:

• Interaction with customers over the phone and via email
• Applying your customer service expertise when dealing with and referring customer's queries and complaints as well as liaising with clients with new and existing quotes
• Gathering information to understand customer's requirements and offer suitable solutions
• Identifying any possible complaints, resolving them as swiftly as possible or raising more complex matters to our specialist teams

Skills / Experience:

• A Customer Service background is desirable
• Data Entry/Administration experience, ability to use company bespoke digital systems efficiently
• Comfortable dealing with customers, both over the phone and via email
• Good Listening skills
• Remaining calm under pressure
• Hard working to achieve quality results (answering a high level of calls, etc)
• Good numerical and organisational skills

GleeTO

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